
IT Support for the Growing Business
If you have a rapidly expanding business and suspect your existing IT support company is holding you back, causing frustration, or you have begun to feel at risk, then you are ready for Micro Pro. Growing businesses in London, Surrey, and Kent need a managed IT partner experienced in rapid growth to advise on and own all IT Support and Cyber Security aspects. Let Micro Pro be your strategic IT partner. Rely on us to lead your IT Strategy and reap the benefits of a highly responsive and proactive IT Support company acting in your best interests. We have provided this service to many high-growth, successful, and often private equity backed businesses in London, Surrey, and Kent for over 17 years. Our IT support is ideal for ambitious and myriad forms of professional services companies experiencing rapid increases in headcount and the required IT maturity. Our proven approach and ethos of service excellence will give you the confidence, peace of mind, service, and IT solutions necessary to allow you to grow your business and succeed at scale.
Our Surrey-based IT Support Team and central London IT Consultants will get clarity and alignment on your growth goals and get to know your business, people, processes, and ethos so well that we will quickly become a highly regarded and integral part of your operation. We are invested in your success and will always deliver strategic IT support and IT solutions that facilitate long-term success.
We can support and augment existing internal IT personnel, from 1st Line IT Support staff to a Senior IT Technical Director. We can be your International company’s “Boots on the Ground” IT Support Company in London. Alternatively, we can provide fully-managed IT support in London, Surrey, Kent, and beyond, covering everything from IT strategy to cyber and data security and helping you achieve compliance with ISO 27001. We have vast experience in leveraging and supporting cloud technology solutions such as Office 365, AWS and all the associated consultancy, as well as the more mundane but essential proactive monitoring and maintenance and network administration. Combine all this with a fantastically responsive IT Support Service Desk that is never outsourced and located in our Surrey IT Support hub and head office in Brookwood, Surrey.
Thanks to this Surrey-based IT Support team and our Local IT consultants in London and Kent, we are well-placed, ready, and able to provide outstanding onsite and remote IT support and state-of-the-art IT solutions to any location.
Call us today. Let our team of local IT experts remove obstacles and frustration by delivering expedient IT support in Surrey, London, or any other location, along with ISO 27001 Certified secure IT solutions that help your business grow!
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Business IT Support FAQs
What does an IT support company do?
An IT support company provides businesses with comprehensive assistance for their technology infrastructure. This encompasses troubleshooting everyday issues, maintaining software and hardware, and implementing security measures. They can also offer strategic guidance on IT solutions to optimise efficiency and growth. In essence, they are a trusted partner in keeping your organisation's technology running at peak performance.
How do I choose an IT support company?
Choosing the right IT support company requires careful evaluation. Consider your specific needs: budget, technical complexity, and desired level of service (remote or on-site). Research potential partners, checking their experience in your industry and certifications. Don't hesitate to request references and ask about response times and service level agreements (SLAs). Ultimately, the ideal partner should be a proactive problem-solver aligned with your long-term IT goals.
How can an IT support company help me?
IT support companies offer a comprehensive package to support your organisation. They proactively maintain your systems, minimising downtime and boosting efficiency. Their expertise safeguards your data and prevents costly IT issues. They can also provide strategic guidance, ensuring your technology aligns with your business goals and drives growth. By outsourcing your IT needs, you gain a reliable partner focused on keeping your technology running smoothly and securely.
Is IT support important for business?
Reliable technology is the backbone of most operations, and IT support ensures its smooth functioning. They reduce downtime, safeguard data, and optimise efficiency – all crucial factors for business continuity and growth. By proactively managing your IT infrastructure, they allow your team to focus on core competencies, creating a productive and secure work environment.
Is IT support available in Surrey?
Numerous reputable companies such as MicroPro offer a range of services, from on-site troubleshooting to comprehensive managed IT solutions. Explore their offerings to find a partner that aligns with your specific needs and budget. Local business directories and online searches can help you identify qualified IT support providers in Surrey.
Which businesses does MicroPro work with?
Micro Pro primarily works with growing businesses that have between 30 to 200 employees. These organisations are typically well-financed and eager to expand their operations. Ideal clients are those seeking scalable IT solutions that can support their growth trajectory while enhancing productivity and efficiency. By partnering with Micro Pro, these businesses can leverage tailored technology solutions to streamline processes and focus on their core objectives, ultimately driving their success in a competitive market.
5 Signs Your Business Needs an IT Upgrade

It’s fairly obvious that businesses have to be up to speed when it comes to keeping things running smoothly, which means that technology is particularly important. Despite this, many companies continue to rely on outdated systems that slow down operations and expose them to security risks. Without the right IT infrastructure, businesses struggle with inefficiencies, cyber threats, and ongoing technical issues that impact productivity. Recognising the signs of an ageing IT setup is the first step in preventing costly disruptions.
1. Slow Networks and Frequent Downtime
A sluggish network is one of the clearest indicators that a business’s IT infrastructure is struggling to keep up with demand. Slow loading times, unreliable connections, and frequent downtime all point to a system that is no longer fit for purpose. Employees waste valuable time waiting for applications to respond, and interruptions to workflows reduce overall efficiency.
Network performance issues often lead to missed deadlines, frustrated staff, and dissatisfied customers. As businesses rely more on cloud-based services and remote access, a weak IT infrastructure becomes even more of a liability. Without a reliable network, businesses cannot operate at full capacity, resulting in lost revenue and reduced competitiveness.
2. Outdated Hardware Holding Back Productivity
A workforce relying on ageing computers and servers will always struggle to keep up with modern business demands. Slow boot times, system crashes, and frequent repairs create ongoing frustrations that prevent employees from working efficiently.
Outdated hardware not only affects productivity but also increases costs. Businesses often attempt to patch together temporary fixes, spending money on repairs rather than investing in a long-term solution. As software becomes more advanced, older systems struggle to keep up, causing compatibility issues that disrupt workflows and limit the effectiveness of new applications.
3. Security Breaches and Repeated Cyber Threats
Cybersecurity threats are more sophisticated than ever, and businesses with outdated IT systems are prime targets for attacks. Regular breaches, phishing attempts, and malware infections are warning signs that security defences are no longer effective.
Many businesses assume that cyberattacks only affect large corporations, but SMEs are just as vulnerable. Weak security measures leave sensitive data exposed, putting both financial and client information at risk. A single breach can lead to severe financial losses, reputational damage, and legal consequences. Businesses that experience repeated security incidents cannot afford to ignore the need for a stronger IT framework.
4. Poor Integration Between Systems
As businesses grow, they introduce new software and tools to streamline operations. However, if these systems do not work together seamlessly, inefficiencies begin to pile up. Employees spend more time dealing with technical issues than focusing on their actual tasks, leading to reduced productivity.
A lack of integration results in duplicate data entry, miscommunication between departments, and an overall disjointed approach to business operations. Instead of improving efficiency, technology becomes an obstacle, forcing staff to find workarounds and increasing the risk of errors.
5. Increasing IT Costs Without Improved Performance
Rising IT expenses without noticeable improvements in performance suggest that money is being spent in the wrong areas. Many businesses continue to pour resources into maintaining outdated systems instead of investing in more effective solutions.
High maintenance costs, recurring technical issues, and unexpected downtime all contribute to financial strain. Instead of supporting business growth, IT becomes a constant source of expense and frustration. Businesses that find themselves repeatedly dealing with the same IT problems need to assess whether their current setup is still meeting their needs.
Don’t Let Outdated IT Hold Your Business Back
IT should be an asset, not a burden. Businesses that fail to modernise their technology risk falling behind competitors, struggling with inefficiencies, and exposing themselves to unnecessary risks. Recognising these warning signs is crucial in preventing ongoing disruptions and financial losses. Ignoring them only leads to greater problems down the line.