An outsourced help desk can free a company from the burden of staff management and training, allowing it to focus on servicing clients and growing its business. Micro Pro’s expert team of engineers are here to assist with all types of of day-to-day issues, from software problems, to printer faults, to phone failures. Support tickets can be created via email, phone, or our handy client service hub, accessible on any Internet connected device. You can track call progress, request updates, and close calls quickly and easily. We pride ourselves on our friendly, prompt service, and we offer SLAs with guaranteed response times to suit you.