Software
Don't lose valuable time to software issues
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Micro Pro offer expert software support services to businesses in London and the surrounding areas. Our engineers can assist with software issues for a wide range of products including Microsoft Office, Outlook email, antivirus, and bespoke software. Whether you need help with day-to-day user issues, documentation, or patching, Micro Pro provide a class leading service from our offices just inside the M25. Most of our support is conducted remotely, but if the situation requires it, we can quickly send an engineer to visit you on-site. We offer SLAs that are tailored to suit your requirements and budget, with excellent response times at competitive rates.
- Don’t lose time to software issues
- Stay productive
- On-site and remote support
- SLAs offered
User Support
No matter how adept your users are with desktop packages, or how good the software is, there will always be issues to deal with. Whether the issues are caused by misconfiguration, low system resources, poor documentation, or a conflict with another piece of software, seemingly minor problems can lead to an enormous amount of lost time. Fortunately, Micro Pro’s expert engineers have a wealth of experience in dealing with every conceivable issue a piece of software can throw up. We ensure our clients are up and running quickly and efficiently, helping to increase productivity and reduce stress. We also get to the root cause of an issue, and make sure the chance of it happening again are minimised or eliminated.
- Get assistance with user issues
- Reduce time lost
- Increase productivity
Patching
One important aspect of software support is patch management. Software needs to be kept up-to-date in order to remain secure from cyberattacks such as malware, trojans and ransomware. A successful attack can be devastating to a business, as it may cause significant disruption and loss of data. It can also leave a company facing large fines as a result of non-compliance with regulations such as GDPR. Take advantage of Micro Pro’s excellent software support service and free up valuable time and resources to spend on your core business functions.
- Stay up-to-date with security releases
- Stay compliant with regulations
- Managed by qualified engineers