The founder of Micro Pro. He is an experienced IT professional, who has specialised in helping professional service companies and their stakeholders overcome IT challenges and efficiently embrace technology while scaling from SME to Enterprise.
He has 20 years of IT solution design, deployment, support, consultancy and project management experience, gained in a diverse range of industry sectors, including Legal, Expert Witness, Accountancy, Managed Workspaces and Care.
His experience encompasses design, costing, implementation, project management and support. He has been relied upon for decades by key stakeholders in growing businesses as someone who can provide authentic, impartial, expert advice and strategy and then deliver on time and on budget, time after time.
As a highly skilled professional with over 20 years’ experience in information technology, Shaun has worked both in-house and with various managed IT service providers to deliver IT services to SMEs and larger organizations. He consults and engages senior members at the stakeholder level to deliver solutions that improve operational efficiency and provide value to the business in line with strategic objectives.
To date, he has actively managed and technically contributed to over 100 projects in the last 5 years. With a focus on reducing operational costs through organizational optimisation, improving functionality, infrastructure resilience and making IT services easier to maintain. Whether it’s by facilitating the introduction of ITSM service tools, introducing business continuity, developing internal processes, reviewing IT policies or managing the delivery of infrastructure from the ground up.
Shaun is passionate about what he does and enjoys being able to make a positive impact to the way IT delivers solutions to scaling businesses, based on a framework of best practice.
Brian is our Senior Infrastructure Engineer and has worked in IT for over 20 years, providing tech support for all kinds of customers, including banks, insurance companies, retail and home users.
Brian enjoys complex problems and helping other people. Brian presides over all the technical and operational aspects of projects. He keeps an eye on our service level agreements, customer happiness and project progress to ensure we maintain our fantastic service record.
He loves walking along the beach on the south coast, where he spends most of his free time with his Wife, children and family dog.
An IT industry veteran and client service professional with a decade of experience in IT support, service, and projects delivery based on an ITIL aligned framework.
He is a flexible, results orientated and customer focused problem solver who can remediate and execute without delay on a myriad of issues. His vast knowledge, trouble shooting ability and support desk expertise across the Microsoft stack make him a valuable asset to our many SME to Enterprise clients and our team.
Luke has taken the lead and delivered several large scale deployments and migrations, and acts as the service desk team leader, a point of escalation and source of knowledge making him a key part of the service delivery team.
An accomplished IT Professional with two decades of experience in supporting a wide range of technologies.
As a Microsoft professional and Cisco certified associate, he has vast experience acting as the 3rd line and final escalation point for internal and external support teams and projects, supporting and providing direction to large multinational companies and smaller SME clients both internally and while acting as a chief resource for outsourced IT Managed Service providers.
Damian has delivered many significant infrastructure projects, as well as migrations, incident resolution and containment, from research, scope and planning to deployment, configuration and support.
He is a welcome and essential part of the Micro Pro team, with a passion for people and the IT solutions, and technology that their businesses rely on.
A highly experienced IT Support and Network Professional. He has completed countless Wireless and Wired Network projects and is part of the backbone of the Micro Pro Service Desk and Projects delivery team. Nothing is too much trouble, and Ryan delivers on client satisfaction, Team focus and successful projects outcomes, again and again.
A seasoned IT professional with a decade of experience in ITIL aligned helpdesk environments. Greg is a meticulous problem solver and people person, keen to exceed the expectation of our clients and deliver above and beyond their expectations. An outgoing problem solver of the highest order.
A client orientated customer services professional. Neil provides support to the Service Desk and Project teams as a 1st Line resource and also provides management and administration support. He is someone who can be counted on to get the job done and always has the client’s best interests at heart.
Clearly not a newcomer to the game of numbers, Daniela made her first foray into the world of mathematics at the age of five, it was love at first number and the rest as they say, is history.
When not handling financial matters of the business such as client billing and accounts payable, Daniela uses her brilliant problem solving skills and her uncanny 'numerical acumen' to find solutions to complex problems. In addition to being a financial wizard and the go to person for all things finance related, Daniela loves bringing out the best in people.
When the opportunity presents itself, Daniela enjoys enjoys spending her time as far away from technology as possible because sometimes less is more.
Emel is a Human Resources specialist with a decade of successful experience in hiring and employee management. With an unrivalled passion about HR tech trends, such as self-service, wellness apps, and people analytics tools.
A strong believer in the power of positive thinking and a team building champion in the workplace, Emel makes use of effective mental health techniques to keep everyone motivated and passionate about all things related to information technology.
When not wearing the HR hat, Emel enjoys being out and about in nature and spending time with her family.
About Micro Pro
Micro Pro specialise in solving IT problems quickly and efficiently for small to medium size businesses, providing service and support for users, their software, computers, and critical servers. We are experienced experts in all aspects of hardware, software and networking.
Micro Pro’s friendly, polite and skilled experts are just a phone call or email away. For business owners, we can offer you a professional service that will keep your business, computers and network running smoothly and securely, within your budget.
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