Meet Your New IT Team
The experts ready to get behind you, your business and your team, enabling growth and success at scale.
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Senior Consultancy Team
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James Kirby
Managing Director Bio
James Kirby
Managing DirectorThe founder of Micro Pro. He is an experienced IT professional, who has specialised in helping professional service companies and their stakeholders overcome IT challenges and efficiently embrace technology while scaling from SME to Enterprise.
He has 20 years of IT solution design, deployment, support, consultancy and project management experience, gained in a diverse range of industry sectors, including Legal, Expert Witness, Accountancy, Managed Workspaces and Care.
His experience encompasses design, costing, implementation, project management and support. He has been relied upon for decades by key stakeholders in growing businesses as someone who can provide authentic, impartial, expert advice and strategy and then deliver on time and on budget, time after time.
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Shaun Groenewald
Technical Director Bio
Shaun Groenewald
Technical DirectorAs a highly skilled professional with over 20 years’ experience in information technology, Shaun has worked both in-house and with various managed IT service providers to deliver IT services to SMEs and larger organizations. He consults and engages senior members at the stakeholder level to deliver solutions that improve operational efficiency and provide value to the business in line with strategic objectives.
To date, he has actively managed and technically contributed to over 100 projects in the last 5 years. With a focus on reducing operational costs through organizational optimisation, improving functionality, infrastructure resilience and making IT services easier to maintain. Whether it’s by facilitating the introduction of ITSM service tools, introducing business continuity, developing internal processes, reviewing IT policies or managing the delivery of infrastructure from the ground up.
Shaun is passionate about what he does and enjoys being able to make a positive impact to the way IT delivers solutions to scaling businesses, based on a framework of best practice.
Service Delivery Team
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Luke Chuter
Service Desk Lead Bio
Luke Chuter
Service Desk LeadAn IT industry veteran and client service professional with a decade of experience in IT support, service, and projects delivery based on an ITIL aligned framework.
He is a flexible, results orientated and customer focused problem solver who can remediate and execute without delay on a myriad of issues. His vast knowledge, trouble shooting ability and support desk expertise across the Microsoft stack make him a valuable asset to our many SME to Enterprise clients and our team.
Luke has taken the lead and delivered several large scale deployments and migrations, and acts as the service desk team leader, a point of escalation and source of knowledge making him a key part of the service delivery team.
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Damian Wells
Senior Support Specialist Bio
Damian Wells
Senior Support SpecialistAn accomplished IT Professional with two decades of experience in supporting a wide range of technologies.
As a Microsoft professional and Cisco certified associate, he has vast experience acting as the 3rd line and final escalation point for internal and external support teams and projects, supporting and providing direction to large multinational companies and smaller SME clients both internally and while acting as a chief resource for outsourced IT Managed Service providers.
Damian has delivered many significant infrastructure projects, as well as migrations, incident resolution and containment, from research, scope and planning to deployment, configuration and support.
He is a welcome and essential part of the Micro Pro team, with a passion for people and the IT solutions, and technology that their businesses rely on.
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Ryan Proudfoot
Service Desk Engineer Bio
Ryan Proudfoot
Service Desk EngineerA highly experienced IT Support and Network Professional. He has completed countless Wireless and Wired Network projects and is part of the backbone of the Micro Pro Service Desk and Projects delivery team. Nothing is too much trouble, and Ryan delivers on client satisfaction, Team focus and successful projects outcomes, again and again.
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Gregory Toussaint
Service Desk Engineer Bio
Gregory Toussaint
Service Desk EngineerA seasoned IT professional with a decade of experience in ITIL aligned helpdesk environments. Greg is a meticulous problem solver and people person, keen to exceed the expectation of our clients and deliver above and beyond their expectations. An outgoing problem solver of the highest order.
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Neil O’Shaughnessy
Service Desk Administrator Bio
Neil O’Shaughnessy
Service Desk AdministratorA client orientated customer services professional. Neil provides support to the Service Desk and Project teams as a 1st Line resource and also provides management and administration support. He is someone who can be counted on to get the job done and always has the client’s best interests at heart.
About Micro Pro
We specialise in solving IT problems quickly and efficiently for small to medium size Businesses, providing service and support for users, their software, computers, and critical servers. We are experienced experts in all aspects of hardware, software and networking.
As well as offering completely outsourced managed IT services for Businesses and Professionals we can also provide office relocation support, hardware supply and deployment, computer and laptop installation, repairs, servicing, upgrades, data backup and recovery, virus removal, installation of CAT6A data cabling as well as Unified wireless deployment and broadband help.
Micro Pro’s friendly, polite and skilled experts are just a phone call or email away. For Business owners, we can offer you a professional service that will keep your business, computers and network running smoothly and securely, within your budget.
