Meet Your New IT Team
Our Team, ready to support your Team and business enabling growth and success at scale.
Scroll
Senior Consultancy Team
-
James Kirby
Managing Director BioJames Kirby
Managing DirectorThe founder of Micro Pro. He is an experienced IT professional, who has specialised in helping professional service companies and their stakeholders overcome IT challenges and efficiently embrace technology while scaling from SME to Enterprise.
He has 20 years of IT solution design, deployment, support, consultancy and project management experience, gained in a diverse range of industry sectors, including Legal, Expert Witness, Accountancy, Managed Workspaces and Care.
His experience encompasses design, costing, implementation, project management and support. He has been relied upon for decades by key stakeholders in growing businesses as someone who can provide authentic, impartial, expert advice and strategy and then deliver on time and on budget, time after time.
-
Shaun Groenewald
Executive Director BioShaun Groenewald
Executive DirectorAs a highly skilled professional with over 20 years’ experience in information technology, Shaun has worked both in-house and with various managed IT service providers to deliver IT services to SMEs and larger organizations. He consults and engages senior members at the stakeholder level to deliver solutions that improve operational efficiency and provide value to the business in line with strategic objectives.
To date, he has actively managed and technically contributed to over 300 projects in the last 10 years. With a focus on reducing operational costs through organizational optimisation, improving functionality, infrastructure resilience and making IT services easier to maintain. Whether it’s by facilitating the introduction of ITSM service tools, introducing business continuity, developing internal processes, reviewing IT policies or managing the delivery of infrastructure from the ground up.
Shaun is passionate about what he does and enjoys being able to make a positive impact to the way IT delivers solutions to scaling businesses, based on a framework of best practice.
Service Delivery Team
-
Neil O’Shaughnessy
Service Desk Manager BioNeil O’Shaughnessy
Service Desk ManagerNeil is our service desk and team champion. Having worked in IT and client services for over 20 years, Neil ensures the Micro Pro service desk is meeting and exceeding the high standards we hold ourselves to. He is the rock of the Micro Pro team, solid, dependable and enduring.
Whilst he is a legend on the service desk and there are rumours that he once fielded 1000 tickets in a day, he is aware that there is no 'I' in 'Team'. He works hard to ensure everyone is motivated, trained and in the best position to deliver exceptional service.
As a senior team member, Neil is always striving to help our clients get the maximum benefit and value out of their partnership with Micro Pro.
-
Luke Chuter
Service Desk Lead BioLuke Chuter
Service Desk LeadAn IT industry veteran and client service professional with a decade of experience in IT support, service, and projects delivery based on an ITIL aligned framework.
He is a flexible, results orientated and customer focused problem solver who can remediate and execute without delay on a myriad of issues. His vast knowledge, trouble shooting ability and support desk expertise across the Microsoft stack make him a valuable asset to our many SME to Enterprise clients and our team.
Luke has taken the lead and delivered several large scale deployments and migrations, and acts as the service desk team leader, a point of escalation and source of knowledge making him a key part of the service delivery team.
-
Jonathan Fynn
Service Desk Engineer BioJonathan Fynn
Service Desk EngineerJon is a deep thinker and master tinkerer. Always eager to broaden his horizons and step up to new challenges on the service desk.
In his spare time when not playing with gadgets, he enjoys getting out there with mother nature, or simply enjoying a movie.
-
Tamika Regan
Senior Technical Lead BioTamika Regan
Senior Technical LeadAs an IT Professional with a diverse skillset, Tamika is resourceful, analytical and focused on delivering successful outcomes.
Always exceeding everyone's expectations, Tamika has previously received a global award of recognition for successfully completing a large scale project migration of 2000 servers and a nomination for IT prowess.
It's not all glamour and being an IT genius is tough but that's never stopped Tamika from going the extra mile, working incredibly hard and solving complex technical problems in her sleep.
-
Ryan Proudfoot
Senior Project Delivery Engineer BioRyan Proudfoot
Senior Project Delivery EngineerA highly experienced IT Support and Network Professional. He has completed countless Wireless and Wired Network projects and is part of the backbone of the Micro Pro Service Desk and Projects delivery team. Nothing is too much trouble, and Ryan delivers on client satisfaction, Team focus and successful projects outcomes, again and again.
-
Arnold Opperman
Service Desk Engineer BioArnold Opperman
Service Desk EngineerFrom a young age, Arnold wanted a career in information technology because of his natural affinity and passion for all things tech related.
Over time, Arnold has developed a diverse set of skills that make him a versatile and talented IT engineer. Known as the fixer, he mans the frontline that is our IT service desk and visits our clients on a regular basis to make sure we apply a hands-on approach to IT.
Arnold obsesses over Formula 1 Motor racing in his spare time and looks forward to helping our clients on a daily basis with their IT problems.
As Arnold says, every day is an opportunity to learn, challenge yourself and grow.
-
Nick Alder
Web & Online Consultant BioNick Alder
Web & Online ConsultantNick is an extremely versatile IT professional with over 20 years' experience in the industry. He has worked on high availability systems for a number of multinational clients, and has expertise in many areas such as project management, service delivery, networks and infrastructure, and databases.
Nick has focussed on web development and online marketing for the last 7 years and strives to deliver solutions that compliment business objectives, encourage growth, and deliver outstanding value to clients.
-
Daniela English
Client Services BioDaniela English
Client ServicesClearly not a newcomer to the game of numbers, Daniela made her first foray into the world of mathematics at the age of five, it was love at first number and the rest as they say, is history.
When not handling financial matters of the business such as client billing and accounts payable, Daniela uses her brilliant problem solving skills and her uncanny 'numerical acumen' to find solutions to complex problems. In addition to being a financial wizard and the go to person for all things finance related, Daniela loves bringing out the best in people.
When the opportunity presents itself, Daniela enjoys enjoys spending her time as far away from technology as possible because sometimes less is more.
-
Emel Olfaz
Client Services BioEmel Olfaz
Client ServicesEmel is a Human Resources specialist with a decade of successful experience in hiring and employee management. With an unrivalled passion about HR tech trends, such as self-service, wellness apps, and people analytics tools.
A strong believer in the power of positive thinking and a team building champion in the workplace, Emel makes use of effective mental health techniques to keep everyone motivated and passionate about all things related to information technology.
When not wearing the HR hat, Emel enjoys being out and about in nature and spending time with her family.
-
Our Field Engineers
BioOur Field Engineers
The unsung heroes of Micro Pro who deserve a mention. Micro Pro's field engineers work diligently and tirelessly to support our clients in and outside of the London area.
Our field engineers are dedicated to supporting our client's infrastructure and augmenting the service desk's capability as 'boots on the ground' when we need them.
Go team!
About Micro Pro
Micro Pro specialise in solving IT problems quickly and efficiently for small to medium size businesses, providing service and support for users, their software, computers, and critical servers. We are experienced experts in all aspects of hardware, software and networking.
As well as offering completely outsourced managed IT services for businesses and professionals we can also provide office relocation support, hardware supply and deployment, computer and laptop installation, repairs, servicing, upgrades, data backup and recovery, virus removal, installation of CAT6A data cabling as well as unified wireless deployment and broadband help.
Micro Pro’s friendly, polite and skilled experts are just a phone call or email away. For business owners, we can offer you a professional service that will keep your business, computers and network running smoothly and securely, within your budget.
