Say Hello To Your IT Support Team in Kent
Grow your business with Micro Pro, your IT support team in Kent and the southeast. Our reliable IT support team will empower your business
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Neil O’Shaughnessy
Service Desk Manager BioNeil O’Shaughnessy
Service Desk ManagerNeil is our service desk and team champion. Having worked in IT and client services for over 20 years, Neil ensures the Micro Pro service desk is meeting and exceeding the high standards we hold ourselves to. He is the rock of the Micro Pro team, solid, dependable and enduring.
Whilst he is a legend on the service desk and there are rumours that he once fielded 1000 tickets in a day, he is aware that there is no 'I' in 'Team'. He works hard to ensure everyone is motivated, trained and in the best position to deliver exceptional service.
As a senior team member, Neil is always striving to help our clients get the maximum benefit and value out of their partnership with Micro Pro.
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Luke Chuter
Service Desk Lead BioLuke Chuter
Service Desk LeadAn IT industry veteran and client service professional with a decade of experience in IT support, service, and projects delivery based on an ITIL aligned framework.
He is a flexible, results orientated and customer focused problem solver who can remediate and execute without delay on a myriad of issues. His vast knowledge, trouble shooting ability and support desk expertise across the Microsoft stack make him a valuable asset to our many SME to Enterprise clients and our team.
Luke has taken the lead and delivered several large scale deployments and migrations, and acts as the service desk team leader, a point of escalation and source of knowledge making him a key part of the service delivery team.
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Tamika Regan
Senior Technical Lead BioTamika Regan
Senior Technical LeadAs an IT Professional with a diverse skillset, Tamika is resourceful, analytical and focused on delivering successful outcomes.
Always exceeding everyone's expectations, Tamika has previously received a global award of recognition for successfully completing a large scale project migration of 2000 servers and a nomination for IT prowess.
It's not all glamour and being an IT genius is tough but that's never stopped Tamika from going the extra mile, working incredibly hard and solving complex technical problems in her sleep.
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Arnold Opperman
Service Desk Engineer BioArnold Opperman
Service Desk EngineerFrom a young age, Arnold wanted a career in information technology because of his natural affinity and passion for all things tech related.
Over time, Arnold has developed a diverse set of skills that make him a versatile and talented IT engineer. Known as the fixer, he mans the frontline that is our IT service desk and visits our clients on a regular basis to make sure we apply a hands-on approach to IT.
Arnold obsesses over Formula 1 Motor racing in his spare time and looks forward to helping our clients on a daily basis with their IT problems.
As Arnold says, every day is an opportunity to learn, challenge yourself and grow.
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Jonathan Fynn
Service Desk Engineer BioJonathan Fynn
Service Desk EngineerJon is a deep thinker and master tinkerer. Always eager to broaden his horizons and step up to new challenges on the service desk.
In his spare time when not playing with gadgets, he enjoys getting out there with mother nature, or simply enjoying a movie.
Your Support Team For Exceptional IT Results in Kent
We recognise that today’s businesses not only rely on IT technologies but IT technologies that serve the core needs of your business. When you partner with Micro Pro, we don’t provide off-the-shelf plug-and-play solutions, we work closely with your in-house team to learn about your core business objectives and deliver IT solutions that help you to achieve your targeted goals.
Our hands-on approach enables us to become fully aligned with your business objectives, processes, people, and values. This is how we have always achieved results for over a decade across multiple industries — and we’re confident we can add real value to your goals and vision as well.
Our experienced and motivated team excel at providing managed IT support. You can guarantee that our team is your support team, and we aim to deliver outstanding customer service every time. The testimonials left by our existing clients are a testament to that. We’ve helped fast-track around 250 companies in Kent and beyond, including highly successful and private equity-backed firms.
At the heart of everything we do is a desire and drive to enable your business to grow. Our approach to IT Support is to give Kent businesses access to the latest IT technologies and provide genuine and impartial advice that works best for you. With a wide range of essential IT services and solutions to choose from you can rely on your support team to deliver exceptional results.
What Our Clients Say
We help businesses access Essential IT Services in Kent to succeed
Micro Pro is an IT support company in Kent that has established an unwavering reputation as best-in-class. From remote monitoring to cloud configuration and troubleshooting servers, software issues and computer peripherals, our exceptional IT experts are ready to serve as your support team.
Our dedicated team of IT specialists recognise that your business success is our success as well. That’s why you can be assured that we are committed to facilitating business growth. When we serve as your IT support team, we work closely with you to understand your business objectives and calibrate an IT infrastructure that delivers excellent results.
When we serve as your IT support team, you are free to take advantage of the knowledge and expertise our highly-trained and skilled IT professionals bring to the table. Not only can we assist your in-house team in performing run-of-the-mill tasks, we can also assist decision-makers with due diligence, IT strategy, project consultancy, office moves, cybersecurity installations and more.
Our office in Ashford is the IT support hub for all our Kent-based teams. Which enables us to deliver quick IT support wherever it’s needed.
We can provide IT support across Kent. For instance, this includes:
Ashford, Canterbury, Dartford, Dover, Gravesham, Maidstone, Medway, Sevenoaks, Folkestone and Hythe, Swale, Thanet, Tonbridge, Malling, Tunbridge Wells and beyond.