
Say Hello To Your IT Support Team in London
Grow your business with Micro Pro, your IT support team in London and the southeast. Our reliable IT support team will empower your business
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Neil O’Shaughnessy
Service Desk Manager BioNeil O’Shaughnessy
Service Desk ManagerNeil is our service desk and team champion. Having worked in IT and client services for over 20 years, Neil ensures the Micro Pro service desk is meeting and exceeding the high standards we hold ourselves to. He is the rock of the Micro Pro team, solid, dependable and enduring.
Whilst he is a legend on the service desk and there are rumours that he once fielded 1000 tickets in a day, he is aware that there is no 'I' in 'Team'. He works hard to ensure everyone is motivated, trained and in the best position to deliver exceptional service.
As a senior team member, Neil is always striving to help our clients get the maximum benefit and value out of their partnership with Micro Pro.
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Luke Chuter
Service Desk Lead BioLuke Chuter
Service Desk LeadAn IT industry veteran and client service professional with a decade of experience in IT support, service, and projects delivery based on an ITIL aligned framework.
He is a flexible, results orientated and customer focused problem solver who can remediate and execute without delay on a myriad of issues. His vast knowledge, trouble shooting ability and support desk expertise across the Microsoft stack make him a valuable asset to our many SME to Enterprise clients and our team.
Luke has taken the lead and delivered several large scale deployments and migrations, and acts as the service desk team leader, a point of escalation and source of knowledge making him a key part of the service delivery team.
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Tamika Regan
Senior Technical Lead BioTamika Regan
Senior Technical LeadAs an IT Professional with a diverse skillset, Tamika is resourceful, analytical and focused on delivering successful outcomes.
Always exceeding everyone's expectations, Tamika has previously received a global award of recognition for successfully completing a large scale project migration of 2000 servers and a nomination for IT prowess.
It's not all glamour and being an IT genius is tough but that's never stopped Tamika from going the extra mile, working incredibly hard and solving complex technical problems in her sleep.
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Arnold Opperman
Service Desk Engineer BioArnold Opperman
Service Desk EngineerFrom a young age, Arnold wanted a career in information technology because of his natural affinity and passion for all things tech related.
Over time, Arnold has developed a diverse set of skills that make him a versatile and talented IT engineer. Known as the fixer, he mans the frontline that is our IT service desk and visits our clients on a regular basis to make sure we apply a hands-on approach to IT.
Arnold obsesses over Formula 1 Motor racing in his spare time and looks forward to helping our clients on a daily basis with their IT problems.
As Arnold says, every day is an opportunity to learn, challenge yourself and grow.
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Jonathan Fynn
Service Desk Engineer BioJonathan Fynn
Service Desk EngineerJon is a deep thinker and master tinkerer. Always eager to broaden his horizons and step up to new challenges on the service desk.
In his spare time when not playing with gadgets, he enjoys getting out there with mother nature, or simply enjoying a movie.
Your trusted partner for Outsourced IT Support in London
Micro Pro has established a glowing reputation as an IT support company in London that your can rely on to deliver best-in-class services. From remote monitoring services, applying security patches, and software updates to cloud configuration to troubleshooting servers and computer peripherals, our outsourced teams of qualified and highly skilled IT professionals provide you with the solutions and the protection that gives you peace of mind.
Not only that, but our dedication and commitment to our clients helps you to facilitate business growth. When we serve as your IT support team, we work closely with you to understand your business and deliver the tools and services you need to get the best results.
