Say Hello To Your IT Support Team in London
Grow your business with Micro Pro, your IT support team in London and the southeast. Our reliable IT support team will empower your business
meeting
Scroll
-
Neil O’Shaughnessy
Service Desk Manager BioNeil O’Shaughnessy
Service Desk ManagerNeil is our service desk and team champion. Having worked in IT and client services for over 20 years, Neil ensures the Micro Pro service desk is meeting and exceeding the high standards we hold ourselves to. He is the rock of the Micro Pro team, solid, dependable and enduring.
Whilst he is a legend on the service desk and there are rumours that he once fielded 1000 tickets in a day, he is aware that there is no 'I' in 'Team'. He works hard to ensure everyone is motivated, trained and in the best position to deliver exceptional service.
As a senior team member, Neil is always striving to help our clients get the maximum benefit and value out of their partnership with Micro Pro.
-
Luke Chuter
Service Desk Lead BioLuke Chuter
Service Desk LeadAn IT industry veteran and client service professional with a decade of experience in IT support, service, and projects delivery based on an ITIL aligned framework.
He is a flexible, results orientated and customer focused problem solver who can remediate and execute without delay on a myriad of issues. His vast knowledge, trouble shooting ability and support desk expertise across the Microsoft stack make him a valuable asset to our many SME to Enterprise clients and our team.
Luke has taken the lead and delivered several large scale deployments and migrations, and acts as the service desk team leader, a point of escalation and source of knowledge making him a key part of the service delivery team.
-
Tamika Regan
Senior Technical Lead BioTamika Regan
Senior Technical LeadAs an IT Professional with a diverse skillset, Tamika is resourceful, analytical and focused on delivering successful outcomes.
Always exceeding everyone's expectations, Tamika has previously received a global award of recognition for successfully completing a large scale project migration of 2000 servers and a nomination for IT prowess.
It's not all glamour and being an IT genius is tough but that's never stopped Tamika from going the extra mile, working incredibly hard and solving complex technical problems in her sleep.
-
Arnold Opperman
Service Desk Engineer BioArnold Opperman
Service Desk EngineerFrom a young age, Arnold wanted a career in information technology because of his natural affinity and passion for all things tech related.
Over time, Arnold has developed a diverse set of skills that make him a versatile and talented IT engineer. Known as the fixer, he mans the frontline that is our IT service desk and visits our clients on a regular basis to make sure we apply a hands-on approach to IT.
Arnold obsesses over Formula 1 Motor racing in his spare time and looks forward to helping our clients on a daily basis with their IT problems.
As Arnold says, every day is an opportunity to learn, challenge yourself and grow.
-
Jonathan Fynn
Service Desk Engineer BioJonathan Fynn
Service Desk EngineerJon is a deep thinker and master tinkerer. Always eager to broaden his horizons and step up to new challenges on the service desk.
In his spare time when not playing with gadgets, he enjoys getting out there with mother nature, or simply enjoying a movie.
Your trusted partner for Outsourced IT Support in London
Micro Pro has established a glowing reputation as an IT support company in London that your can rely on to deliver best-in-class services. From remote monitoring services, applying security patches, and software updates to cloud configuration to troubleshooting servers and computer peripherals, our outsourced teams of qualified and highly skilled IT professionals provide you with the solutions and the protection that gives you peace of mind.
Not only that, but our dedication and commitment to our clients helps you to facilitate business growth. When we serve as your IT support team, we work closely with you to understand your business and deliver the tools and services you need to get the best results.
What Our Clients Say
Boutique have worked with Micro Pro for over 10 years and throughout that time we have found them not only technically proficient, but also professional and client focussed. Micro Pro’s biggest strength is their willingness to take ownership of our problems.
- David Hall, MD, The Boutique Workplace Company
We initially contacted Micro Pro when we reached a stage in our business that required us to improve our IT systems. We were looking to move to digital paperwork to enable us to work more efficiently and allow the possibility for working from home.
From the very first call we were so pleased with the service provided. They recommended equipment suitable for our needs whilst keeping the costs reasonable to allow for our limited budget. The installation process, and support after, means that we never struggle with issues that we previously would have spent hours trying to resolve ourselves! We are very happy with the professional and friendly service that they provide and would highly recommend them to any company needing IT expertise.
- Olivia, Manager, George Johnson Lifts
IT troubleshooting is not an exact science, but Micro Pro have proven that they have an experienced IT team that can quickly diagnose and resolve problems with technology.
As we grow, we will continue to look to Micro Pro to help us make sure our infrastructure remains scalable and fit for purpose over time.
I would definitely recommend Micro Pro to any growing business looking to make a long-term investment in technology and IT support.
- Andrew, MD, Premier Surveys
We’ve used Micro Pro for all of our IT support for many years now. The team have always been excellent at addressing any of our IT requirements, and are always able to recommend solutions to our ever changing IT needs.
They are very responsive, easy to communicate with and I would highly recommend them.
- Daniel, MD, Christopher Robin Day Nurseries
Great company to work with. Support is always there when you need it and any problem is sorted out quickly.
- Janette, CEO, JMD Accounting
Micro Pro has worked alongside Blackrock to provide strategic scalable and sustainable IT services for over 10 years.
During that time the business has scaled from a small team, to a group of diverse companies with offices around the world.
As one would expect, rapid growth brings many challenges but Micro Pro has consistently owned the responsibility of making sure the that the technology stack we use, meets the capacity requirements of the business.
- Michael Cauter, COO, Blackrock Expert Services Group
“We contracted MicroPro during a difficult transitional time in the business, whilst we were pivoting throughout the Covid lockdown.
Shaun, Brian, Damian and the team have been key to making our new business model work; in providing support where we needed it, filling the gaps in our knowledge that have allowed us to continue working and given us the confidence and reassurance in our systems so we can continue to provide a great service to our customers”.
- Kieron, MD, Present Communications
These guys are great, they reconfigured our slow IT systems and implemented a new one which has been a real godsend!
They now manage all our IT requirements so we can focus on growing the business whilst they are available at drop of a hat for anything that we need help with.
- Rishi, MD, USB Group
If you’re looking for a professional, proactive, responsive, expert, value-for-money service partner to provide trusted advice and comprehensive support for all the evolving IT needs for your growing business, look no further than the team at Micro Pro.
The support we, and a number of other businesses we have referred to them, has been consistently first class.
- Sanjiv Dodhia, Business Growth Specialist, Action Coach
‘Having previously dealt with IT matters internally, outsourcing our IT needs has been a positive change and the right move for the business.
It’s allowed our senior team to focus on what we do best, and it has given staff access to a helpful service desk team when they need advice on all things IT related.
We’ve worked closely with Micro Pro over the past year, on a strategic roadmap with a core focus on achieving efficiency, automation and improving our approach to IT security.Our business wanted more than just BAU support, we wanted someone who could provide strategic IT direction to the business and Micro Pro has delivered on those objectives.
I am more than happy to recommend Micro Pro as our preferred IT partner.’
- Vanessa Boulanger, FD, Inner Circle Consulting
