Woking IT Support Engineer - Greg

Your Successful Business, our Fantastic IT Support.

Focus on your growth with exceptional IT Support in Surrey, London, Kent and beyond.

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4.9
600+ Reviews from Google, Facebook and Checkatrade

IT Support for the Growing Business

If you have a rapidly expanding business and suspect your existing IT support company is holding you back, causing frustration, or you have begun to feel at risk,  then you are ready for Micro Pro. Growing businesses in London, Surrey, and Kent need a managed IT partner experienced in rapid growth to advise on and own all IT Support and Cyber Security aspects. Let Micro Pro be your strategic IT partner. Rely on us to lead your IT Strategy and reap the benefits of a highly responsive and proactive IT Support company acting in your best interests.  We have provided this service to many high-growth, successful, and often private equity backed businesses in London, Surrey, and Kent for over 17 years. Our IT support is ideal for ambitious and myriad forms of professional services companies experiencing rapid increases in headcount and the required IT maturity. Our proven approach and ethos of service excellence will give you the confidence, peace of mind, service, and IT solutions necessary to allow you to grow your business and succeed at scale.

Our Surrey-based IT Support Team and central London IT Consultants will get clarity and alignment on your growth goals and get to know your business, people, processes, and ethos so well that we will quickly become a highly regarded and integral part of your operation. We are invested in your success and will always deliver strategic IT support and IT solutions that facilitate long-term success. 

We can support and augment existing internal IT personnel, from 1st Line IT Support staff to a Senior IT Technical Director. We can be your International company’s “Boots on the Ground” IT Support Company in London.  Alternatively, we can provide fully-managed IT support in London, Surrey, Kent, and beyond, covering everything from IT strategy to cyber and data security and helping you achieve compliance with ISO 27001. We have vast experience in leveraging and supporting cloud technology solutions such as Office 365, AWS and all the associated consultancy, as well as the more mundane but essential proactive monitoring and maintenance and network administration. Combine all this with a fantastically responsive IT Support Service Desk that is never outsourced and located in our Surrey IT Support hub and head office in Brookwood, Surrey.

Thanks to this Surrey-based IT Support team and our Local IT consultants in London and Kent, we are well-placed, ready, and able to provide outstanding onsite and remote IT support and state-of-the-art IT solutions to any location.

Call us today. Let our team of local IT experts remove obstacles and frustration by delivering expedient IT support in SurreyLondon, or any other location, along with ISO 27001 Certified secure IT solutions that help your business grow!

 

    Some of Our Valued Clients

    We have been a trusted IT Support partner to our clients for over 17 years.

What Our Clients Say

We initially contacted Micro Pro when we reached a stage in our business that required us to improve our IT systems. We were looking to move to digital paperwork to enable us to work more efficiently and allow the possibility for working from home.

From the very first call we were so pleased with the service provided. They recommended equipment suitable for our needs whilst keeping the costs reasonable to allow for our limited budget. The installation process, and support after, means that we never struggle with issues that we previously would have spent hours trying to resolve ourselves! We are very happy with the professional and friendly service that they provide and would highly recommend them to any company needing IT expertise.

- Olivia, Manager, George Johnson Lifts

Micro Pro has worked alongside Blackrock to provide strategic scalable and sustainable IT services for over 10 years.

During that time the business has scaled from a small team, to a group of diverse companies with offices around the world. ​

As one would expect, rapid growth brings many challenges but Micro Pro has consistently owned the responsibility of making sure the that the technology stack we use, meets the capacity requirements of the business.​

- Michael Cauter, COO, Blackrock Expert Services Group

Boutique have worked with Micro Pro for over 10 years and throughout that time we have found them not only technically proficient, but also professional and client focussed. Micro Pro’s biggest strength is their willingness to take ownership of our problems.

- David Hall, MD, The Boutique Workplace Company

“We contracted MicroPro during a difficult transitional time in the business, whilst we were pivoting throughout the Covid lockdown.

Shaun, Brian, Damian and the team have been key to making our new business model work; in providing support where we needed it, filling the gaps in our knowledge that have allowed us to continue working and given us the confidence and reassurance in our systems so we can continue to provide a great service to our customers”.

- Kieron, MD, Present Communications

Great company to work with. Support is always there when you need it and any problem is sorted out quickly.

- Janette, CEO, JMD Accounting

We’ve used Micro Pro for all of our IT support for many years now. The team have always been excellent at addressing any of our IT requirements, and are always able to recommend solutions to our ever changing IT needs.

They are very responsive, easy to communicate with and I would highly recommend them.

- Daniel, MD, Christopher Robin Day Nurseries

These guys are great, they reconfigured our slow IT systems and implemented a new one which has been a real godsend!

They now manage all our IT requirements so we can focus on growing the business whilst they are available at drop of a hat for anything that we need help with.

- Rishi, MD, USB Group

If you’re looking for a professional, proactive, responsive, expert, value-for-money service partner to provide trusted advice and comprehensive support for all the evolving IT needs for your growing business, look no further than the team at Micro Pro.

The support we, and a number of other businesses we have referred to them, has been consistently first class.

 

- Sanjiv Dodhia, Business Growth Specialist, Action Coach

IT troubleshooting is not an exact science, but Micro Pro have proven that they have an experienced IT team that can quickly diagnose and resolve problems with technology.

As we grow, we will continue to look to Micro Pro to help us make sure our infrastructure remains scalable and fit for purpose over time.

I would definitely recommend Micro Pro to any growing business looking to make a long-term investment in technology and IT support.

- Andrew, MD, Premier Surveys

‘Having previously dealt with IT matters internally, outsourcing our IT needs has been a positive change and the right move for the business.

It’s allowed our senior team to focus on what we do best, and it has given staff access to a helpful service desk team when they need advice on all things IT related.

We’ve worked closely with Micro Pro over the past year, on a strategic roadmap with a core focus on achieving efficiency, automation and improving our approach to IT security.

Our business wanted more than just BAU support, we wanted someone who could provide strategic IT direction to the business and Micro Pro has delivered on those objectives.

I am more than happy to recommend Micro Pro as our preferred IT partner.’

- Vanessa Boulanger, FD, Inner Circle Consulting

4.9
600+ Reviews from Google, Facebook and Checkatrade

Verified Reviews

Our Services

IT Relocation

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Our expert team can plan and manage every detail of an IT relocation, ensuring disruption to business activity is kept to a minimum by performing critical tasks out of hours where necessary.

Cost Saving

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Micro Pro offer effective cost reduction services. We employ strategies for reducing hardware and software costs and ongoing maintenance, modernising and consolidating technologies, and automating or streamlining repetitive processes.

Audits & Reviews

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Micro Pro offer thorough risk-based IT audits and reviews. Our experienced team provide an objective audit and review of IT systems, helping our clients to improve their operations and add value.

IT Security

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Micro Pro conduct thorough audits on existing security policy, systems, and infrastructure. We work with businesses to create a solid IT Security strategies that protect against all possible threats.

IT Strategy

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We develop IT strategies for businesses of all sizes, utilising the latest and most reliable technology and practice to ensure our clients are well able and prepared to meet their business objectives.

GDPR

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Micro Pro’s expert GDPR services start with a thorough GDPR audit and GDPR risk assessment of your existing systems and processes.

Business Continuity

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We provide tailored business continuity planning for our clients. With our help, businesses are able to maintain essential functions during, and following a disaster.

Cloud Solutions

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Micro Pro leverages cloud computing to provide cost effective solutions. The cloud offers many benefits, and it is a great way to increase reliability, optimise efficiency, and improve security.

High Availability

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Our experienced system architects and engineers deliver high availability for our clients. We implement technologies such as load balancing, distributed resources, RAID, and comprehensive health monitoring.

Disaster Recovery

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Micro Pro can tailor a reliable, cost effective disaster recovery solution, enabling you to quickly resume operations following a disaster.

Perfect WiFi

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Great WiFi performance can be achieved with the help of various technologies, and Micro Pro’s expertise. Say goodbye to poor coverage, slow speed, and connection issues.

IT Infrastructure

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Micro Pro are experts in IT Infrastructure architecture, implementation and support. We design solid and reliable IT Infrastructure around your business objectives.

Microsoft 365

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Microsoft Office 365 offers a secure cloud based suite of applications including Outlook, Word, Excel, PowerPoint, Publisher, Access, OneDrive and more.

Data Recovery

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Micro Pro offer data recovery services for all types of hard disk and storage devices. With over a decade of experience in recovering data, we have a proven track record and a high success rate.

IT Outsourcing

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IT Outsourcing can be an effective way to meet business goals. Whether your business needs to reduce costs, expand its capabilities, or quickly increase capacity, Micro Pro is ideally positioned to provide virtual staff to companies in and around London.

Managed IT

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Our team of expert engineers ensure IT systems run reliably and continuously. We manage all aspects of an IT system, allowing you to focus on core business functions rather than IT management chores.

Anti-Virus

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Our managed antivirus service offers protection from viruses, malware, trojans, ransomware and other potentially devastating attacks.

VoIP

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We install cost effect VoIP systems. VoIP is cheaper than installing and maintaining a traditional phone system, and it brings many additional benefits to users.

Cloud Backup

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Cloud Backup provides an offsite repository for your data that is available 24/7 from any location. Our backup solutions are fully managed and secure.

24/7 Monitoring

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Micro Pro offer entire infrastructure active monitoring to ensure your infrastructure remains secure and runs smoothly. We can monitor servers, network infrastructure, backup systems, workstations and more.

Phones

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We offer telephone support packages to suit your requirements and budget, all with great responsive times at competitive prices.

People

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Our dedicated team of experts ensure your staff are able to work with minimal disruption caused by the issues that inevitably affect computers, printers, and other devices.

Patch Management

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Effective patch management is essential for the security of your systems and data. Micro Pro are here to assist by offering expert patch management services to businesses in London and the surrounding areas.

Software

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Micro Pro can help with your software support, whether you need help with day-to-day user issues, documentation, or patching.

Networks

Go

Micro Pro’s team of expert engineers are here to ensure your network is running at maximum efficiency, so you and your staff can focus on your core business.

Computers

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Micro Pro’s team of qualified professionals have a wealth of experience in the field of computer and workstation repair. We offer competitive hourly rates and support contracts.

Servers

Go

Whether your servers are local, hybrid, or cloud servers, our expert team of engineers can provide world class support remotely or on-site.

Business IT Support FAQs

What does an IT support company do?

An IT support company provides businesses with comprehensive assistance for their technology infrastructure. This encompasses troubleshooting everyday issues, maintaining software and hardware, and implementing security measures. They can also offer strategic guidance on IT solutions to optimise efficiency and growth. In essence, they are a trusted partner in keeping your organisation's technology running at peak performance.

How do I choose an IT support company?

Choosing the right IT support company requires careful evaluation. Consider your specific needs: budget, technical complexity, and desired level of service (remote or on-site). Research potential partners, checking their experience in your industry and certifications. Don't hesitate to request references and ask about response times and service level agreements (SLAs). Ultimately, the ideal partner should be a proactive problem-solver aligned with your long-term IT goals.

How can an IT support company help me?

IT support companies offer a comprehensive package to support your organisation. They proactively maintain your systems, minimising downtime and boosting efficiency. Their expertise safeguards your data and prevents costly IT issues. They can also provide strategic guidance, ensuring your technology aligns with your business goals and drives growth. By outsourcing your IT needs, you gain a reliable partner focused on keeping your technology running smoothly and securely.

Is IT support important for business?

Reliable technology is the backbone of most operations, and IT support ensures its smooth functioning. They reduce downtime, safeguard data, and optimise efficiency – all crucial factors for business continuity and growth. By proactively managing your IT infrastructure, they allow your team to focus on core competencies, creating a productive and secure work environment.

Is IT support available in Surrey?

Numerous reputable companies such as MicroPro offer a range of services, from on-site troubleshooting to comprehensive managed IT solutions. Explore their offerings to find a partner that aligns with your specific needs and budget. Local business directories and online searches can help you identify qualified IT support providers in Surrey.

Which businesses does MicroPro work with?

Micro Pro primarily works with growing businesses that have between 30 to 200 employees. These organisations are typically well-financed and eager to expand their operations. Ideal clients are those seeking scalable IT solutions that can support their growth trajectory while enhancing productivity and efficiency. By partnering with Micro Pro, these businesses can leverage tailored technology solutions to streamline processes and focus on their core objectives, ultimately driving their success in a competitive market.

5 Key Factors to Consider When Choosing an IT Support Provider

There is no denying that modern businesses will rely on their IT systems to operate with minimal disruptions. As technology is constantly changing, ensuring that your company’s IT infrastructure is secure, efficient, and scalable is essential for long-term success. A reliable IT partner can help streamline operations, reduce downtime, and offer valuable insights into your technology needs. However, with many providers available, how can you determine the best fit for your business?

Here are five key factors to consider when selecting an IT support provider for your business.

1. Experience and Expertise

When it comes to IT support, experience matters. A provider with a proven track record is more likely to understand the specific challenges faced by businesses in your industry. Look for companies that have a solid history of working with businesses of similar size and complexity to yours. Their ability to handle issues efficiently and proactively is a good indicator of their expertise.

In addition to industry-specific knowledge, the IT provider should have a skilled team of professionals, including certified engineers, technicians, and support staff. Assessing the qualifications and certifications of their team members will give you confidence in their ability to solve problems effectively.

2. 24/7 Availability and Support

IT issues can arise at any time, and when they do, your business needs to be able to respond quickly. Choosing a provider that offers 24/7 support is vital for preventing disruptions. Whether it’s a critical system failure or a minor issue, having access to around-the-clock support ensures that you’re not left vulnerable during off-hours.

Before committing, verify the provider’s response time and ensure they offer a dedicated support team ready to assist whenever you need them. Fast response times are crucial in minimising downtime and maintaining productivity across your business.

3. Security and Data Protection

Cybersecurity is a top priority for every business. With the growing threat of cyberattacks, it’s essential to ensure that your IT provider prioritises data protection and offers robust security measures. The right IT support provider should implement regular security audits, advanced threat detection systems, and data encryption protocols to safeguard your company’s sensitive information.

In addition, check if the provider offers backup and disaster recovery solutions. Data loss can have serious consequences, so having a comprehensive backup strategy in place is crucial for your business continuity.

4. Scalability and Flexibility

As your business grows, so too will your IT needs. It’s important to choose an IT support provider that can scale with you. Whether you’re expanding your team, adding new locations, or integrating new technologies, the provider should be flexible enough to support your evolving requirements.

Look for a provider that offers scalable solutions, ensuring that your IT infrastructure can grow alongside your business. A good IT partner will work with you to create a long-term plan, anticipating future technology needs and recommending solutions that align with your goals.

5. Customer Service and Communication

Effective communication is essential when working with an IT support provider. From onboarding to ongoing service, you want a provider that is transparent, approachable, and easy to communicate with. Look for a provider that offers clear lines of communication and provides regular updates on any issues or projects.

You should also consider customer reviews and testimonials to gauge the provider’s reputation for service quality. A strong provider should be responsive to your needs and committed to delivering a positive customer experience.

Conclusion

Selecting the right IT support provider is a critical decision that can impact the efficiency and security of your business. At Micro Pro, we understand the importance of providing tailored IT solutions that help businesses thrive. Our team is dedicated to offering reliable support, proactive security, and scalable services to ensure your IT systems are optimised for success.

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