Your Successful Business, our Fantastic IT Support.
Focus on your growth with exceptional IT Support in Surrey, London, Kent and beyond.
IT Support for the Growing Business
If you have a rapidly expanding business and suspect your existing IT support company is holding you back, causing frustration, or you have begun to feel at risk, then you are ready for Micro Pro. Growing businesses in London, Surrey, and Kent need a managed IT partner experienced in rapid growth to advise on and own all IT Support and Cyber Security aspects. Let Micro Pro be your strategic IT partner. Rely on us to lead your IT Strategy and reap the benefits of a highly responsive and proactive IT Support company acting in your best interests. We have provided this service to many high-growth, successful, and often private equity backed businesses in London, Surrey, and Kent for over 17 years. Our IT support is ideal for ambitious and myriad forms of professional services companies experiencing rapid increases in headcount and the required IT maturity. Our proven approach and ethos of service excellence will give you the confidence, peace of mind, service, and IT solutions necessary to allow you to grow your business and succeed at scale.
Our Surrey-based IT Support Team and central London IT Consultants will get clarity and alignment on your growth goals and get to know your business, people, processes, and ethos so well that we will quickly become a highly regarded and integral part of your operation. We are invested in your success and will always deliver strategic IT support and IT solutions that facilitate long-term success.
We can support and augment existing internal IT personnel, from 1st Line IT Support staff to a Senior IT Technical Director. We can be your International company’s “Boots on the Ground” IT Support Company in London. Alternatively, we can provide fully-managed IT support in London, Surrey, Kent, and beyond, covering everything from IT strategy to cyber and data security and helping you achieve compliance with ISO 27001. We have vast experience in leveraging and supporting cloud technology solutions such as Office 365, AWS and all the associated consultancy, as well as the more mundane but essential proactive monitoring and maintenance and network administration. Combine all this with a fantastically responsive IT Support Service Desk that is never outsourced and located in our Surrey IT Support hub and head office in Brookwood, Surrey.
Thanks to this Surrey-based IT Support team and our Local IT consultants in London and Kent, we are well-placed, ready, and able to provide outstanding onsite and remote IT support and state-of-the-art IT solutions to any location.
Call us today. Let our team of local IT experts remove obstacles and frustration by delivering expedient IT support in Surrey, London, or any other location, along with ISO 27001 Certified secure IT solutions that help your business grow!
Some of Our Valued Clients
We have been a trusted IT Support partner to our clients for over 17 years.
What Our Clients Say
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Business IT Support FAQs
What does an IT support company do?
An IT support company provides businesses with comprehensive assistance for their technology infrastructure. This encompasses troubleshooting everyday issues, maintaining software and hardware, and implementing security measures. They can also offer strategic guidance on IT solutions to optimise efficiency and growth. In essence, they are a trusted partner in keeping your organisation's technology running at peak performance.
How do I choose an IT support company?
Choosing the right IT support company requires careful evaluation. Consider your specific needs: budget, technical complexity, and desired level of service (remote or on-site). Research potential partners, checking their experience in your industry and certifications. Don't hesitate to request references and ask about response times and service level agreements (SLAs). Ultimately, the ideal partner should be a proactive problem-solver aligned with your long-term IT goals.
How can an IT support company help me?
IT support companies offer a comprehensive package to support your organisation. They proactively maintain your systems, minimising downtime and boosting efficiency. Their expertise safeguards your data and prevents costly IT issues. They can also provide strategic guidance, ensuring your technology aligns with your business goals and drives growth. By outsourcing your IT needs, you gain a reliable partner focused on keeping your technology running smoothly and securely.
Is IT support important for business?
Reliable technology is the backbone of most operations, and IT support ensures its smooth functioning. They reduce downtime, safeguard data, and optimise efficiency – all crucial factors for business continuity and growth. By proactively managing your IT infrastructure, they allow your team to focus on core competencies, creating a productive and secure work environment.
Is IT support available in Surrey?
Numerous reputable companies such as MicroPro offer a range of services, from on-site troubleshooting to comprehensive managed IT solutions. Explore their offerings to find a partner that aligns with your specific needs and budget. Local business directories and online searches can help you identify qualified IT support providers in Surrey.
Which businesses does MicroPro work with?
Micro Pro primarily works with growing businesses that have between 30 to 200 employees. These organisations are typically well-financed and eager to expand their operations. Ideal clients are those seeking scalable IT solutions that can support their growth trajectory while enhancing productivity and efficiency. By partnering with Micro Pro, these businesses can leverage tailored technology solutions to streamline processes and focus on their core objectives, ultimately driving their success in a competitive market.
5 Key Factors to Consider When Choosing an IT Support Provider
There is no denying that modern businesses will rely on their IT systems to operate with minimal disruptions. As technology is constantly changing, ensuring that your company’s IT infrastructure is secure, efficient, and scalable is essential for long-term success. A reliable IT partner can help streamline operations, reduce downtime, and offer valuable insights into your technology needs. However, with many providers available, how can you determine the best fit for your business?
Here are five key factors to consider when selecting an IT support provider for your business.
1. Experience and Expertise
When it comes to IT support, experience matters. A provider with a proven track record is more likely to understand the specific challenges faced by businesses in your industry. Look for companies that have a solid history of working with businesses of similar size and complexity to yours. Their ability to handle issues efficiently and proactively is a good indicator of their expertise.
In addition to industry-specific knowledge, the IT provider should have a skilled team of professionals, including certified engineers, technicians, and support staff. Assessing the qualifications and certifications of their team members will give you confidence in their ability to solve problems effectively.
2. 24/7 Availability and Support
IT issues can arise at any time, and when they do, your business needs to be able to respond quickly. Choosing a provider that offers 24/7 support is vital for preventing disruptions. Whether it’s a critical system failure or a minor issue, having access to around-the-clock support ensures that you’re not left vulnerable during off-hours.
Before committing, verify the provider’s response time and ensure they offer a dedicated support team ready to assist whenever you need them. Fast response times are crucial in minimising downtime and maintaining productivity across your business.
3. Security and Data Protection
Cybersecurity is a top priority for every business. With the growing threat of cyberattacks, it’s essential to ensure that your IT provider prioritises data protection and offers robust security measures. The right IT support provider should implement regular security audits, advanced threat detection systems, and data encryption protocols to safeguard your company’s sensitive information.
In addition, check if the provider offers backup and disaster recovery solutions. Data loss can have serious consequences, so having a comprehensive backup strategy in place is crucial for your business continuity.
4. Scalability and Flexibility
As your business grows, so too will your IT needs. It’s important to choose an IT support provider that can scale with you. Whether you’re expanding your team, adding new locations, or integrating new technologies, the provider should be flexible enough to support your evolving requirements.
Look for a provider that offers scalable solutions, ensuring that your IT infrastructure can grow alongside your business. A good IT partner will work with you to create a long-term plan, anticipating future technology needs and recommending solutions that align with your goals.
5. Customer Service and Communication
Effective communication is essential when working with an IT support provider. From onboarding to ongoing service, you want a provider that is transparent, approachable, and easy to communicate with. Look for a provider that offers clear lines of communication and provides regular updates on any issues or projects.
You should also consider customer reviews and testimonials to gauge the provider’s reputation for service quality. A strong provider should be responsive to your needs and committed to delivering a positive customer experience.
Conclusion
Selecting the right IT support provider is a critical decision that can impact the efficiency and security of your business. At Micro Pro, we understand the importance of providing tailored IT solutions that help businesses thrive. Our team is dedicated to offering reliable support, proactive security, and scalable services to ensure your IT systems are optimised for success.