Flexible IT Support Contracts That
Fit Your Business

Q: What type of terms do you offerr?

We offer 12 months, 24 months and 36 months terms.

Q: Can you match or improve my current SLA?

In most cases, yes. We’ll review your current agreement and propose a contract that offers better performance and clarity.

Q: What’s the setup process like?

We handle onboarding end-to-end, including documentation, knowledge transfer and system audits, without disrupting your operations.

Q: Can you support hybrid environments or internal teams?

Yes. Our IT support contracts are suitable for full service or co-managed support with internal IT staff, whether on site or working on a hybrid basis.

Q: Do you work alongside internal IT teams?

Absolutely. We regularly provide co-managed support, helping in-house teams with overflow, escalation and strategic input.

Tired of contracts and slow support? We build managed IT support contracts around your needs,
with clear terms, fast help and zero hidden costs.

Switch to Micro Pro

Awards
& Accreditations

Overview

You may feel locked into inflexible terms, stuck paying for services you don’t use, or constantly be disappointed by response times and technical gaps. Worse, you might not know what’s included in your current agreement.

If your IT support contract isn’t giving your business clarity, coverage and peace of mind, it’s time to rethink what you’re paying for.

Switch to Micro Pro

What You Get With Micro Pro

Transparent pricing with no hidden extras

Custom support levels by department, device or user

The flexibility to scale up or down as your business changes

A real partnership, 12 month minimum commitment, no stress

IT Support Contracts

A Bad IT Support Contract Can Cost You More Than Just Money

Your business should be growing and evolving, but a poor IT support contract can prevent this from happening fast enough. You deserve a service that adapts with you, not one that holds you back.

Talk to Us

Responsive Service Desk Support

Quick access to experienced engineers who understand your systems, people and business priorities.

Proactive Monitoring

We identify risks and recurring issues early, before they become costly disruption.

On-Site Support

On-site support available where required when remote support is not enough.

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The Micro Pro Difference

Why Growing Businesses
Choose Micro Pro

About Micro Pro

At Micro Pro, we believe in clarity, flexibility and real partnership. Our IT support contracts are built to serve your business goals.

18+

Years in Business

<30

Minute average response time

10+ Years

Average Client Relationship

What Sets Our IT Support Contracts Apart?

UK-Based Service Desk

Benefit from our UK-based service desk and engineers with fast response times to minimise disruption. We provide 24/7 monitoring as standard, with 24/7 support available where required under the right support agreement.

Remote and Onsite Support

We provide coverage whenever you need it, wherever you need it. Our contracts include IT support at your business premises as well as remote solutions.

Proactive Monitoring and Prevention

We identify risks and recurring issues before they become costly disruption, helping to keep systems stable, secure and easier to manage.

Flexible Support Model

We shape support around the way your business works, whether you need a responsive service desk, on-site support support for a local office, or help alongside an existing internal or remote IT team.

Practical IT &
Cybersecurity Insights

View All Insights

How Can Managed IT Support For SMEs Help Your Business Grow?

March 12, 2026

Learn more

April 7, 2026

New UK GDPR Rules: What Does DUAA Mean For IT Executives?

March 30, 2026

MSPs Brace Themselves For New DUAA GDPR Rules

Ready for IT Support That
Fits Your Business?

Book a Meeting

01932 300 314

Responsive, SLA-backed support

Senior UK-based technical expertise

Long-term IT partnership

Client Reviews

What Our Clients Say

We are proud to support long-term clients who value responsive service, clear advice and a technology partner that takes ownership.

Book a Meeting

    
 
 
      Posted on Google  
   
   Andrew Raphaely 
 174 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Very knowledgeable with fantastic service - highly recommend
  
 
     Posted on Google  
   
   Hayley Williams 
 180 days ago
 
 
 Trustindex verifies that the original source of the review is Google. MicroPro have been a reliable and collaborative IT support partner, particularly in areas where HR and technology intersect. From an HR perspective, their involvement in onboarding and offboarding processes has been consistent and well-structured, helping ensure that new starters are set up efficiently and leavers are managed securely and without disruption. They played a key role during our London HQ move, providing steady support through what could have been a highly disruptive period. Their coordination and responsiveness helped minimise downtime and ensured a smooth transition for employees. Across other HR-related projects, MicroPro have shown a good understanding of operational needs, and overall they provide a dependable service as a partner to the business.
  
 
     Posted on Google  
   
   Stu Dawson 
 180 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Amazing IT service and experiance. Excellent delivery on service and exceptionally professional (and easy to deal with).
  
 
     Posted on Google  
   
   Christian Thorne 
 181 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Highly responsive, personable in their approach and interactions. Quick fixers! Likes of Arnold & Luke are both very helpful and proficient.
  
 
     Posted on Google  
   
   Jenna Mitchell 
 181 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Very helpful!
  
 
     Posted on Google  
   
   Jobright Peter 
 181 days ago
 
 
 Trustindex verifies that the original source of the review is Google. We've been working with Micropro for our IT support needs and they've consistently delivered a reliable, responsive service. Their team takes the time to understand our business requirements and provides clear, practical solutions without overcomplicating things. Communication is always prompt and they're proactive about flagging potential issues before they become problems. Highly recommended for any business looking for a dependable IT partner.
  
 
     Posted on Google  
   
   Katie Arbon 
 239 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I deal with the onboarding and offboarding of employees. MicroPro have an efficient way of submitting requests and a response is always provided promptly even when requesting short turnarounds of a couple of days. When staff IT enquiries are received, I have found MicroPro helpful in giving clear advice on what steps to take and remoting on to assist. I have also recieved phone calls and email follow up to check in on how things are which has helped keep on top of the tickets I've raised.
  
 
     Posted on Google  
   
   Nick Holt 
 239 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Very responsive and helpful company to have supporting you. They are quick to fix my issue whenever I call up and always friendly when speaking to them.
  
 
     Posted on Google  
   
   Wakai Muganiwah 
 300 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Wonderful company, very speedy with all enquiries and issues. More than happy with the service and would recommend.
  
 
     Posted on Google  
   
   Janice C 
 304 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service, fast and helpful advice 👍🏻
  
 
     Posted on Google  
   
   Jonathan Wells 
 307 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Really professional and responsive. Always able to solve issues in a polite respectful manner
  
 
     Posted on Google  
   
   Kirk Foat 
 307 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Have been using Micropro for a while now. Very happy with how speedy requests are handled.
  
 
     Posted on Google  
   
   Alessio Rollo 
 581 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Fast and professional, excellent service
  
 
     Posted on Google  
   
   Daiana 
 599 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Luke was super helpful
  
 
     Posted on Google  
   
   V Z 
 669 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I have been working MicroPro for the past year and half. Their team is always prompt and professional. They ensure urgent requests are handled quickly and efficiently. Their support has been invaluable to our operations. Thank you!
  
 
     Posted on Google  
   
   Karen Williams 
 690 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service from MicroPro, they response times and resolutions to any problems/issues we have are dealt with quickly and efficiently.
  
 
     Posted on Google  
   
   Laura Davis 
 739 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Micropro have always offered a superb level of service to our team. When we were first introduced to them they took the time to speak with us and really get to know our business needs and model, in order to understand what we actually required. They often go above and beyond what is needed, the managers are knowledgeable and the support team are friendly to deal with and have truly brought the term support to new heights.
  
 
     Posted on Google  
   
   Charlotte Stoel 
 752 days ago
 
 
 Trustindex verifies that the original source of the review is Google. MicroPro support our business across the UK, France and Germany and they're a brilliant company to work with. The leadership team and support team are always available and provide sound advice, adapted to our specific needs.
  
 
     Posted on Google  
   
   Garth Judd 
 1684 days ago
 
 
 Trustindex verifies that the original source of the review is Google. The level of service you get from Micropro is second to none; our organisation was supported by them for 6 of the years I've been here, until we were integrated into another organisation. To say we miss them is an understatement - their team will work tirelessly to understand your requirements and implement solutions to fit your needs and your budget; they're calm in a crisis, willing to assist with last minute requests and out of hours emergencies; their response SLAs are phenomenal and they will never close out a ticket until you are thoroughly satisfied with the outcome; additionally, they're very thick skinned and patient when dealing with any irate or stressed out individuals! They also won't try to hide behind IT "smoke and mirrors" or confuse you with jargon. Cannot recommend them highly enough.
  
 
     Posted on Google  
   
   Trey Nelson-Campbell 
 2182 days ago
 
 
 Trustindex verifies that the original source of the review is Google. The team at MicroPro have been nothing but helpful. I have had many issues with my PC software, and the team have remotely assisted me on numerous occasions to get me back up and running in such a timely manner! Thank you all for your help.