Say Hello To Your IT Support Team in Kent
Grow your business with Micro Pro, your IT support team in Kent and the southeast. Our reliable IT support team will empower your business
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Daniela English
Client Services Bio
Daniela English
Client ServicesClearly not a newcomer to the game of numbers, Daniela made her first foray into the world of mathematics at the age of five, it was love at first number and the rest as they say, is history.
When not handling financial matters of the business such as client billing and accounts payable, Daniela uses her brilliant problem solving skills and her uncanny 'numerical acumen' to find solutions to complex problems. In addition to being a financial wizard and the go to person for all things finance related, Daniela loves bringing out the best in people.
When the opportunity presents itself, Daniela enjoys enjoys spending her time as far away from technology as possible because sometimes less is more.
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Shaun Groenewald
Director Bio
Shaun Groenewald
DirectorAs a highly skilled professional with over 20 years’ experience in information technology, Shaun has worked both in-house and with various managed IT service providers to deliver IT services to SMEs and larger organizations. He consults and engages senior members at the stakeholder level to deliver solutions that improve operational efficiency and provide value to the business in line with strategic objectives.
To date, he has actively managed and technically contributed to over 300 projects in the last 10 years. With a focus on reducing operational costs through organizational optimisation, improving functionality, infrastructure resilience and making IT services easier to maintain. Whether it’s by facilitating the introduction of ITSM service tools, introducing business continuity, developing internal processes, reviewing IT policies or managing the delivery of infrastructure from the ground up.
Shaun is passionate about what he does and enjoys being able to make a positive impact to the way IT delivers solutions to scaling businesses, based on a framework of best practice.
Your Support Team For Exceptional IT Results in Kent
We recognise that today’s businesses not only rely on IT technologies but IT technologies that serve the core needs of your business. When you partner with Micro Pro, we don’t provide off-the-shelf plug-and-play solutions, we work closely with your in-house team to learn about your core business objectives and deliver IT solutions that help you to achieve your targeted goals.
Our hands-on approach enables us to become fully aligned with your business objectives, processes, people, and values. This is how we have always achieved results for over a decade across multiple industries — and we’re confident we can add real value to your goals and vision as well.
Our experienced and motivated team excel at providing managed IT support. You can guarantee that our team is your support team, and we aim to deliver outstanding customer service every time. The testimonials left by our existing clients are a testament to that. We’ve helped fast-track around 250 companies in Kent and beyond, including highly successful and private equity-backed firms.
At the heart of everything we do is a desire and drive to enable your business to grow. Our approach to IT Support is to give Kent businesses access to the latest IT technologies and provide genuine and impartial advice that works best for you. With a wide range of essential IT services and solutions to choose from you can rely on your support team to deliver exceptional results.
What Our Clients Say
Boutique have worked with Micro Pro for over 10 years and throughout that time we have found them not only technically proficient, but also professional and client focussed. Micro Pro’s biggest strength is their willingness to take ownership of our problems.
- David Hall, MD, The Boutique Workplace Company
We initially contacted Micro Pro when we reached a stage in our business that required us to improve our IT systems. We were looking to move to digital paperwork to enable us to work more efficiently and allow the possibility for working from home.
From the very first call we were so pleased with the service provided. They recommended equipment suitable for our needs whilst keeping the costs reasonable to allow for our limited budget. The installation process, and support after, means that we never struggle with issues that we previously would have spent hours trying to resolve ourselves! We are very happy with the professional and friendly service that they provide and would highly recommend them to any company needing IT expertise.
- Olivia, Manager, George Johnson Lifts
IT troubleshooting is not an exact science, but Micro Pro have proven that they have an experienced IT team that can quickly diagnose and resolve problems with technology.
As we grow, we will continue to look to Micro Pro to help us make sure our infrastructure remains scalable and fit for purpose over time.
I would definitely recommend Micro Pro to any growing business looking to make a long-term investment in technology and IT support.
- Andrew, MD, Premier Surveys
We’ve used Micro Pro for all of our IT support for many years now. The team have always been excellent at addressing any of our IT requirements, and are always able to recommend solutions to our ever changing IT needs.
They are very responsive, easy to communicate with and I would highly recommend them.
- Daniel, MD, Christopher Robin Day Nurseries
Great company to work with. Support is always there when you need it and any problem is sorted out quickly.
- Janette, CEO, JMD Accounting
Micro Pro has worked alongside Blackrock to provide strategic scalable and sustainable IT services for over 10 years.
During that time the business has scaled from a small team, to a group of diverse companies with offices around the world.
As one would expect, rapid growth brings many challenges but Micro Pro has consistently owned the responsibility of making sure the that the technology stack we use, meets the capacity requirements of the business.
- Michael Cauter, COO, Blackrock Expert Services Group
“We contracted MicroPro during a difficult transitional time in the business, whilst we were pivoting throughout the Covid lockdown.
Shaun, Brian, Damian and the team have been key to making our new business model work; in providing support where we needed it, filling the gaps in our knowledge that have allowed us to continue working and given us the confidence and reassurance in our systems so we can continue to provide a great service to our customers”.
- Kieron, MD, Present Communications
These guys are great, they reconfigured our slow IT systems and implemented a new one which has been a real godsend!
They now manage all our IT requirements so we can focus on growing the business whilst they are available at drop of a hat for anything that we need help with.
- Rishi, MD, USB Group
If you’re looking for a professional, proactive, responsive, expert, value-for-money service partner to provide trusted advice and comprehensive support for all the evolving IT needs for your growing business, look no further than the team at Micro Pro.
The support we, and a number of other businesses we have referred to them, has been consistently first class.
- Sanjiv Dodhia, Business Growth Specialist, Action Coach
‘Having previously dealt with IT matters internally, outsourcing our IT needs has been a positive change and the right move for the business.
It’s allowed our senior team to focus on what we do best, and it has given staff access to a helpful service desk team when they need advice on all things IT related.
We’ve worked closely with Micro Pro over the past year, on a strategic roadmap with a core focus on achieving efficiency, automation and improving our approach to IT security.Our business wanted more than just BAU support, we wanted someone who could provide strategic IT direction to the business and Micro Pro has delivered on those objectives.
I am more than happy to recommend Micro Pro as our preferred IT partner.’
- Vanessa Boulanger, FD, Inner Circle Consulting
We help businesses access Essential IT Services in Kent to succeed
Micro Pro is an IT support company in Kent that has established an unwavering reputation as best-in-class. From remote monitoring to cloud configuration and troubleshooting servers, software issues and computer peripherals, our exceptional IT experts are ready to serve as your support team.
Our dedicated team of IT specialists recognise that your business success is our success as well. That’s why you can be assured that we are committed to facilitating business growth. When we serve as your IT support team, we work closely with you to understand your business objectives and calibrate an IT infrastructure that delivers excellent results.
When we serve as your IT support team, you are free to take advantage of the knowledge and expertise our highly-trained and skilled IT professionals bring to the table. Not only can we assist your in-house team in performing run-of-the-mill tasks, we can also assist decision-makers with due diligence, IT strategy, project consultancy, office moves, cybersecurity installations and more.
Our office in Ashford is the IT support hub for all our Kent-based teams. Which enables us to deliver quick IT support wherever it’s needed.
We can provide IT support across Kent. For instance, this includes:
Ashford, Canterbury, Dartford, Dover, Gravesham, Maidstone, Medway, Sevenoaks, Folkestone and Hythe, Swale, Thanet, Tonbridge, Malling, Tunbridge Wells and beyond.