Turning Risk into Resilience: How Smart IT Enabled Stability and Scale for a Global Legal Firm

The content below is a case study describing how MicroPro turned risk into resilience using Smart IT strategies and technology testing.

Client: Blackrock Expert Services Group
Industry: Legal (Construction Litigation)
Growth: From 2 to 250+ people over 13 years
Project duration: ~3 months

Blackrock Expert Services Group is a high-stakes legal consultancy that specialises in complex construction disputes. These are the kinds of cases where every document, email, and record matters, and where delays in retrieving historical data can put entire legal proceedings at risk.

As the business scaled internationally, so did its data. Blackrock was managing hundreds of millions of files, from case documentation to sensitive audit trails. With legal obligations often requiring access to data dating back five or six years, their files needed to be ready whenever they were needed, without delay.

But they weren’t.

When Accessing a File Became a Risk

Blackrock’s legal and IT teams were quietly battling a system that couldn’t keep up.

Their previous auditing platform, Netwrix, was collapsing under pressure. Any query involving more than 10,000 files could crash the system. The SQL database it relied on was unstable and bloated. Even basic requests, like retrieving who accessed a file two years ago, could trigger hours of delays and troubleshooting.

The legal team felt exposed. In high-stakes cases, they needed fast access to historical activity. But instead of certainty, they faced anxiety:

Will the system work this time? Will we find what we need before the deadline?

This wasn’t just a technical problem.

It was a business liability and a daily source of stress.

That’s when Micro Pro stepped in. The team had been with Blackrock since the beginning and had supported them with their growth for years. But this new issue would define their relationship and solidify their expertise as the premier IT experts for fintech businesses.

A Calm, Strategic Approach to a High-Stress Problem

Micro Pro didn’t arrive with a one-size-fits-all fix. Instead, they took a structured, reassuring approach that allowed the Blackrock team to access their data with ease.

Here’s how they delivered a working system for Blackrock:

Understanding the Real-World Challenge

Rather than jumping straight into technical fixes, Micro Pro sat down with the team to understand the business context. Why were audit logs so critical? What had gone wrong previously? What would a reliable solution look like in practice?

Vendor Evaluation

They then went to market, but with scepticism. Instead of relying on vendors’ promises, they ran side-by-side tests in simulated conditions, putting four different products through rigorous testing.

Proof of Concept (POC)

When ManageEngine Audit Plus showed promise, Micro Pro ran a full proof of concept. It wasn’t enough for it to “seem” like it would work; it had to perform under pressure. Only after proving its stability with real-world scenarios did they move ahead.

Tailored Implementation

Rather than trying to force the system to handle everything at once, Micro Pro implemented smart archiving and segmentation, breaking data into annual portions for faster, more reliable access.

The result was a scalable system that worked first time. No guessing, no patching, no backtracking.

The Results: Simplicity, Stability, and a Lot Less Stress

The technical improvement was clear. The real impact was felt throughout the business.

• Reliable access to historical data
  Legal teams could retrieve audit logs from up to six years ago without delays or crashes, turning a high-stress task into a routine process.

• Real-time compliance visibility
  The new system tracked file edits, deletions, and access events in real time, giving Blackrock the ability to demonstrate accountability on demand.

• Proactive IT operations
  Freed from constant firefighting, Blackrock’s IT team could now focus on forward-thinking strategy instead of patching up failures.

• Increased executive confidence
  Leadership gained a stable, resilient infrastructure they could trust, shifting the business from survival mode to strategic growth.

Why the Partnership Worked

• Micro Pro took time to understand the business, not just the software.
• They tested everything themselves, so the client got the final, tested system.
• They delivered a scalable solution, built to grow alongside the company.
• They built trust through delivery, not just words.

No More Uncertainty. No More Holding Your Breath.

Legal firms aren’t known for boasting about their IT infrastructure, but when systems fail, everyone feels it. What Micro Pro gave Blackrock wasn’t just a tool. It was a sense of calm. A knowledge that when someone needed something, even something buried deep in the archives, they’d get it. Fast. Reliably. Without panic.

No more delays.
No more crashes.
No more stress.

Just systems that work, people who can focus, and a partner who gets it right the first time.