
IT Support for the Growing Business
If you have a rapidly expanding business and suspect your existing IT support company is holding you back, causing frustration, or you have begun to feel at risk, then you are ready for Micro Pro. Growing businesses in London, Surrey, and Kent need a managed IT partner experienced in rapid growth to advise on and own all IT Support and Cyber Security aspects. Let Micro Pro be your strategic IT partner. Rely on us to lead your IT Strategy and reap the benefits of a highly responsive and proactive IT Support company acting in your best interests. We have provided this service to many high-growth, successful, and often private equity backed businesses in London, Surrey, and Kent for over 17 years. Our IT support is ideal for ambitious and myriad forms of professional services companies experiencing rapid increases in headcount and the required IT maturity. Our proven approach and ethos of service excellence will give you the confidence, peace of mind, service, and IT solutions necessary to allow you to grow your business and succeed at scale.
Our Surrey-based IT Support Team and central London IT Consultants will get clarity and alignment on your growth goals and get to know your business, people, processes, and ethos so well that we will quickly become a highly regarded and integral part of your operation. We are invested in your success and will always deliver strategic IT support and IT solutions that facilitate long-term success.
We can support and augment existing internal IT personnel, from 1st Line IT Support staff to a Senior IT Technical Director. We can be your International company’s “Boots on the Ground” IT Support Company in London. Alternatively, we can provide fully-managed IT support in London, Surrey, Kent, and beyond, covering everything from IT strategy to cyber and data security and helping you achieve compliance with ISO 27001. We have vast experience in leveraging and supporting cloud technology solutions such as Office 365, AWS and all the associated consultancy, as well as the more mundane but essential proactive monitoring and maintenance and network administration. Combine all this with a fantastically responsive IT Support Service Desk that is never outsourced and located in our Surrey IT Support hub and head office in Brookwood, Surrey.
Thanks to this Surrey-based IT Support team and our Local IT consultants in London and Kent, we are well-placed, ready, and able to provide outstanding onsite and remote IT support and state-of-the-art IT solutions to any location.
Call us today. Let our team of local IT experts remove obstacles and frustration by delivering expedient IT support in Surrey, London, or any other location, along with ISO 27001 Certified secure IT solutions that help your business grow!
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Business IT Support FAQs
What does an IT support company do?
An IT support company provides businesses with comprehensive assistance for their technology infrastructure. This encompasses troubleshooting everyday issues, maintaining software and hardware, and implementing security measures. They can also offer strategic guidance on IT solutions to optimise efficiency and growth. In essence, they are a trusted partner in keeping your organisation's technology running at peak performance.
How do I choose an IT support company?
Choosing the right IT support company requires careful evaluation. Consider your specific needs: budget, technical complexity, and desired level of service (remote or on-site). Research potential partners, checking their experience in your industry and certifications. Don't hesitate to request references and ask about response times and service level agreements (SLAs). Ultimately, the ideal partner should be a proactive problem-solver aligned with your long-term IT goals.
How can an IT support company help me?
IT support companies offer a comprehensive package to support your organisation. They proactively maintain your systems, minimising downtime and boosting efficiency. Their expertise safeguards your data and prevents costly IT issues. They can also provide strategic guidance, ensuring your technology aligns with your business goals and drives growth. By outsourcing your IT needs, you gain a reliable partner focused on keeping your technology running smoothly and securely.
Is IT support important for business?
Reliable technology is the backbone of most operations, and IT support ensures its smooth functioning. They reduce downtime, safeguard data, and optimise efficiency – all crucial factors for business continuity and growth. By proactively managing your IT infrastructure, they allow your team to focus on core competencies, creating a productive and secure work environment.
Is IT support available in Surrey?
Numerous reputable companies such as MicroPro offer a range of services, from on-site troubleshooting to comprehensive managed IT solutions. Explore their offerings to find a partner that aligns with your specific needs and budget. Local business directories and online searches can help you identify qualified IT support providers in Surrey.
Which businesses does MicroPro work with?
Micro Pro primarily works with growing businesses that have between 30 to 200 employees. These organisations are typically well-financed and eager to expand their operations. Ideal clients are those seeking scalable IT solutions that can support their growth trajectory while enhancing productivity and efficiency. By partnering with Micro Pro, these businesses can leverage tailored technology solutions to streamline processes and focus on their core objectives, ultimately driving their success in a competitive market.
The Hidden Dangers of Poor WiFi in Your Office – And How to Fix It

Slow and unreliable WiFi disrupts daily operations, reduces productivity, and creates frustration among employees and customers. Constant buffering, dropped connections, and weak signals waste valuable time, leading to missed deadlines and inefficient workflows. For businesses that rely on cloud-based applications, video conferencing, or online collaboration tools, weak WiFi can bring operations to a standstill.
A poorly maintained network is a huge inconvenience and is a direct threat to efficiency and security. Businesses that fail to address these issues risk financial losses, frustrated employees, and dissatisfied clients. Reliable IT support ensures that businesses stay connected with a strong, secure, and efficient network that supports long-term growth.
How Unreliable WiFi Affects Productivity
A slow connection disrupts workflow and forces employees to waste time waiting for files to upload, emails to send, or software to respond. Delays in communication reduce efficiency, and unreliable access to cloud-based applications makes remote collaboration difficult. Businesses that depend on video calls for client meetings or team discussions suffer from frequent disruptions, leading to poor communication and lost opportunities.
Upgrading to a professionally managed network ensures that employees have the bandwidth and speed they need to work efficiently. A well-designed WiFi system eliminates dead zones, prioritises critical applications, and keeps teams connected without interruptions. Investing in a reliable network removes a major source of frustration and allows businesses to operate at full capacity.
The Impact on Customer Experience
Weak WiFi will affect internal operations while damaging the customer experience. Businesses that provide WiFi for guests, clients, or customers risk losing trust if the connection is unreliable. Whether it is a retail store, café, or office, slow speeds and frequent disconnections create a poor impression and reduce customer satisfaction.
A secure, high-performance network ensures that customers can connect easily and businesses can provide seamless online services. A strong connection also supports essential business functions such as online payments, booking systems, and digital communications. With the right infrastructure in place, businesses can create a professional and efficient experience for clients.
Security Risks of a Weak Network
A poorly managed WiFi network is an open invitation for cybercriminals. Weak security settings, outdated hardware, and unsecured access points leave businesses vulnerable to data breaches, hacking attempts, and malware infections. Confidential business data, customer information, and financial records can all be at risk if the network is not properly secured.
Professional IT support provides a secure WiFi solution that protects against cyber threats. Advanced encryption, firewall protection, and regular security updates keep sensitive data safe. A strong network also allows businesses to control who has access to their systems, reducing the risk of unauthorised entry.
The Right IT Solution for a Reliable Network
Many businesses struggle with WiFi issues because they lack the time or expertise to diagnose and fix the problem. Off-the-shelf routers and DIY setups often fail to meet business demands, leading to weak signals and frequent downtime. An expert approach ensures that the network is tailored to the specific needs of the business, providing fast, stable, and secure connectivity.
By assessing network performance, eliminating interference, and implementing the right hardware, IT specialists can deliver a reliable connection that keeps businesses running smoothly. Ongoing support ensures that the network remains optimised and secure, preventing issues before they disrupt operations.
Get Reliable Business WiFi with Micro Pro
No business should risk productivity, customer satisfaction, and security. Businesses cannot afford to operate with slow speeds, weak connections, and cybersecurity vulnerabilities. A professionally managed network provides the stability, speed, and protection needed to support business growth.
Micro Pro delivers expert IT solutions that ensure businesses stay connected with secure, high-performance WiFi. With a tailored approach and ongoing support, businesses can eliminate network issues and focus on success without interruptions.