Your Successful Business, our Fantastic IT Support.
Focus on your growth with exceptional IT Support in Surrey, London, Kent and beyond.
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IT Support for the Growing Business
If you have a rapidly expanding business and suspect your existing IT support company is holding you back, causing frustration, or you have begun to feel at risk, then you are ready for Micro Pro. Growing businesses in London, Surrey, and Kent need a managed IT partner experienced in rapid growth to advise on and own all IT Support and Cyber Security aspects. Let Micro Pro be your strategic IT partner. Rely on us to lead your IT Strategy and reap the benefits of a highly responsive and proactive IT Support company acting in your best interests. We have provided this service to many high-growth, successful, and often private equity backed businesses in London, Surrey, and Kent for over 17 years. Our IT support is ideal for ambitious and myriad forms of professional services companies experiencing rapid increases in headcount and the required IT maturity. Our proven approach and ethos of service excellence will give you the confidence, peace of mind, service, and IT solutions necessary to allow you to grow your business and succeed at scale.
Our Surrey-based IT Support Team and central London IT Consultants will get clarity and alignment on your growth goals and get to know your business, people, processes, and ethos so well that we will quickly become a highly regarded and integral part of your operation. We are invested in your success and will always deliver strategic IT support and IT solutions that facilitate long-term success.
We can support and augment existing internal IT personnel, from 1st Line IT Support staff to a Senior IT Technical Director. We can be your International company’s “Boots on the Ground” IT Support Company in London. Alternatively, we can provide fully-managed IT support in London, Surrey, Kent, and beyond, covering everything from IT strategy to cyber and data security and helping you achieve compliance with ISO 27001. We have vast experience in leveraging and supporting cloud technology solutions such as Office 365, AWS and all the associated consultancy, as well as the more mundane but essential proactive monitoring and maintenance and network administration. Combine all this with a fantastically responsive IT Support Service Desk that is never outsourced and located in our Surrey IT Support hub and head office in Brookwood, Surrey.
Thanks to this Surrey-based IT Support team and our Local IT consultants in London and Kent, we are well-placed, ready, and able to provide outstanding onsite and remote IT support and state-of-the-art IT solutions to any location.
Call us today. Let our team of local IT experts remove obstacles and frustration by delivering expedient IT support in Surrey, London, or any other location, along with ISO 27001 Certified secure IT solutions that help your business grow!
Some of Our Valued Clients
We have been a trusted IT Support partner to our clients for over 17 years.
What Our Clients Say
We initially contacted Micro Pro when we reached a stage in our business that required us to improve our IT systems. We were looking to move to digital paperwork to enable us to work more efficiently and allow the possibility for working from home.
From the very first call we were so pleased with the service provided. They recommended equipment suitable for our needs whilst keeping the costs reasonable to allow for our limited budget. The installation process, and support after, means that we never struggle with issues that we previously would have spent hours trying to resolve ourselves! We are very happy with the professional and friendly service that they provide and would highly recommend them to any company needing IT expertise.
- Olivia, Manager, George Johnson Lifts
Micro Pro has worked alongside Blackrock to provide strategic scalable and sustainable IT services for over 10 years.
During that time the business has scaled from a small team, to a group of diverse companies with offices around the world.
As one would expect, rapid growth brings many challenges but Micro Pro has consistently owned the responsibility of making sure the that the technology stack we use, meets the capacity requirements of the business.
- Michael Cauter, COO, Blackrock Expert Services Group
Boutique have worked with Micro Pro for over 10 years and throughout that time we have found them not only technically proficient, but also professional and client focussed. Micro Pro’s biggest strength is their willingness to take ownership of our problems.
- David Hall, MD, The Boutique Workplace Company
“We contracted MicroPro during a difficult transitional time in the business, whilst we were pivoting throughout the Covid lockdown.
Shaun, Brian, Damian and the team have been key to making our new business model work; in providing support where we needed it, filling the gaps in our knowledge that have allowed us to continue working and given us the confidence and reassurance in our systems so we can continue to provide a great service to our customers”.
- Kieron, MD, Present Communications
Great company to work with. Support is always there when you need it and any problem is sorted out quickly.
- Janette, CEO, JMD Accounting
We’ve used Micro Pro for all of our IT support for many years now. The team have always been excellent at addressing any of our IT requirements, and are always able to recommend solutions to our ever changing IT needs.
They are very responsive, easy to communicate with and I would highly recommend them.
- Daniel, MD, Christopher Robin Day Nurseries
These guys are great, they reconfigured our slow IT systems and implemented a new one which has been a real godsend!
They now manage all our IT requirements so we can focus on growing the business whilst they are available at drop of a hat for anything that we need help with.
- Rishi, MD, USB Group
If you’re looking for a professional, proactive, responsive, expert, value-for-money service partner to provide trusted advice and comprehensive support for all the evolving IT needs for your growing business, look no further than the team at Micro Pro.
The support we, and a number of other businesses we have referred to them, has been consistently first class.
- Sanjiv Dodhia, Business Growth Specialist, Action Coach
IT troubleshooting is not an exact science, but Micro Pro have proven that they have an experienced IT team that can quickly diagnose and resolve problems with technology.
As we grow, we will continue to look to Micro Pro to help us make sure our infrastructure remains scalable and fit for purpose over time.
I would definitely recommend Micro Pro to any growing business looking to make a long-term investment in technology and IT support.
- Andrew, MD, Premier Surveys
‘Having previously dealt with IT matters internally, outsourcing our IT needs has been a positive change and the right move for the business.
It’s allowed our senior team to focus on what we do best, and it has given staff access to a helpful service desk team when they need advice on all things IT related.
We’ve worked closely with Micro Pro over the past year, on a strategic roadmap with a core focus on achieving efficiency, automation and improving our approach to IT security.Our business wanted more than just BAU support, we wanted someone who could provide strategic IT direction to the business and Micro Pro has delivered on those objectives.
I am more than happy to recommend Micro Pro as our preferred IT partner.’
- Vanessa Boulanger, FD, Inner Circle Consulting
Verified Reviews
Business IT Support FAQs
What does an IT support company do?
An IT support company provides businesses with comprehensive assistance for their technology infrastructure. This encompasses troubleshooting everyday issues, maintaining software and hardware, and implementing security measures. They can also offer strategic guidance on IT solutions to optimise efficiency and growth. In essence, they are a trusted partner in keeping your organisation's technology running at peak performance.
How do I choose an IT support company?
Choosing the right IT support company requires careful evaluation. Consider your specific needs: budget, technical complexity, and desired level of service (remote or on-site). Research potential partners, checking their experience in your industry and certifications. Don't hesitate to request references and ask about response times and service level agreements (SLAs). Ultimately, the ideal partner should be a proactive problem-solver aligned with your long-term IT goals.
How can an IT support company help me?
IT support companies offer a comprehensive package to support your organisation. They proactively maintain your systems, minimising downtime and boosting efficiency. Their expertise safeguards your data and prevents costly IT issues. They can also provide strategic guidance, ensuring your technology aligns with your business goals and drives growth. By outsourcing your IT needs, you gain a reliable partner focused on keeping your technology running smoothly and securely.
Is IT support important for business?
Reliable technology is the backbone of most operations, and IT support ensures its smooth functioning. They reduce downtime, safeguard data, and optimise efficiency – all crucial factors for business continuity and growth. By proactively managing your IT infrastructure, they allow your team to focus on core competencies, creating a productive and secure work environment.
Is IT support available in Surrey?
Numerous reputable companies such as MicroPro offer a range of services, from on-site troubleshooting to comprehensive managed IT solutions. Explore their offerings to find a partner that aligns with your specific needs and budget. Local business directories and online searches can help you identify qualified IT support providers in Surrey.
Which businesses does MicroPro work with?
Micro Pro primarily works with growing businesses that have between 30 to 200 employees. These organisations are typically well-financed and eager to expand their operations. Ideal clients are those seeking scalable IT solutions that can support their growth trajectory while enhancing productivity and efficiency. By partnering with Micro Pro, these businesses can leverage tailored technology solutions to streamline processes and focus on their core objectives, ultimately driving their success in a competitive market.
The Real Cost of Downtime and Why IT Support is Business Critical
When IT systems fail, businesses lose money. Every minute of downtime disrupts operations, prevents employees from working efficiently, and halts revenue-generating activities. Whether it is a website that stops processing orders, a payment system that fails, or internal software that becomes inaccessible, the financial losses add up quickly.
Small and medium-sized businesses often feel the effects more acutely than larger organisations, as they lack the resources to absorb prolonged disruptions. Without expert IT support in place, even minor technical failures can escalate into major financial setbacks. Investing in professional IT services ensures that downtime is minimised, keeping operations running smoothly and preventing unnecessary losses.
Lost Productivity and Business Disruption
Employees rely on IT systems to carry out work, regardless of what industry they work in. Therefore, with an unreliable IT system comes a decrease in their ability to carry out even the most essential and basic of tasks. When staff are unable to access emails, critical software, or cloud-based tools, work grinds to a halt. Time spent waiting for IT issues to be resolved means lost productivity and frustrated employees who cannot meet deadlines or serve customers effectively.
A proactive IT support team helps businesses prevent these disruptions. By maintaining systems, addressing vulnerabilities before they cause problems, and providing rapid response when issues arise, businesses can operate without constant IT-related interruptions. Reliable technology keeps teams working efficiently, improving overall productivity and performance.
The Damage to Customer Trust
IT failures do not just affect internal operations because they also impact customers. A business that frequently experiences downtime can quickly lose trust. If clients struggle to place orders, access online services, or receive timely responses, they may take their business elsewhere. In an age where reliability is expected, even a short period of downtime can lead to lost customers and a damaged reputation.
Businesses that prioritise IT support demonstrate a commitment to reliability and professionalism. Ensuring that websites, booking systems, and customer service channels remain operational builds confidence and trust. A well-managed IT infrastructure keeps businesses connected to their clients and prevents reputational damage caused by avoidable outages.
Cybersecurity Risks During Downtime
Unplanned downtime can leave a business vulnerable to cyber threats. When systems are offline, security measures may not function as intended, creating opportunities for hackers to exploit weaknesses. Outdated software, failed updates, and unmonitored networks increase the risk of data breaches and cyberattacks.
A comprehensive IT support strategy includes robust cybersecurity measures. Regular updates, monitoring, and proactive threat detection help protect sensitive data and keep businesses secure. Preventing downtime also means reducing exposure to security risks that could lead to financial and legal consequences.
The Cost of Emergency Repairs
Businesses that lack ongoing IT support often find themselves paying far more when problems arise. Emergency repairs, last-minute fixes, and reactive troubleshooting tend to be more expensive than a proactive maintenance plan. Relying on a break-fix approach means that businesses only address IT issues when they have already caused disruption, leading to higher costs and longer recovery times.
A structured IT support service provides long-term stability and cost savings. Preventative maintenance, regular system health checks, and expert guidance reduce the likelihood of sudden failures. By having a team of professionals managing IT systems, businesses avoid unexpected expenses and keep operations running without costly interruptions.
Future-Proofing Your Business with Reliable IT Support
No business can afford to ignore the risks of IT downtime. The financial losses, productivity decline, customer dissatisfaction, and security threats all make IT reliability a critical factor in long-term success. Without a robust IT strategy in place, businesses expose themselves to unnecessary risks that could be avoided with the right support.
Micro Pro delivers expert IT solutions that keep businesses operational, secure, and efficient. With proactive monitoring, rapid response times, and customised IT strategies, businesses can minimise downtime, protect their reputation, and maintain consistent productivity. Investing in reliable IT support ensures that technical failures do not stand in the way of business growth.