Server Support
Ensure your servers provide continous and smooth operation
From our office in Addlestone, just South of Heathrow, Micro Pro offer 1st, 2nd and 3rd line server support for any size business. We specialise in Windows platforms and technologies including Windows Server 2019 and backwards, Active Directory, Microsoft Exchange Server, Small Business Server, and more. Our MCSEs have years of experience in configuring, maintaining, and troubleshooting servers, and the plans and processes we have in place ensure minimal downtime for our clients. Whether your servers are local, hybrid, or cloud servers, our expert team of engineers can provide world class support remotely or on-site.
We believe the best kind of server support is proactive, so we offer 24/7 active monitoring to provide updates on patch availability, virus updates, security breach alerts, server temperatures, and early warning of imminent hardware failure.
- All makes and models of server supported including HP, Dell, and IBM
- All versions of Windows server supported by our MCSEs
- Remote and on-site support
- SLAs available
Server Hardware Support
Micro Pro’s team of professionals are experienced in undertaking all types of hardware maintenance and upgrades. We can replace faulty motherboards, upgrade RAM for increased performance, replace hard disks (and attempt to recover data if necessary), and generally ensure your servers are working and configured for optimal performance. Our personable engineers can be available for emergency fixes, and we can schedule out-of-hours maintenance for clients with an SLA if required.
Micro Pro also offer workstation support, network support, and other IT infrastructure support.
- We can supply and fit all components including hard disks, motherboards, and RAID cards
- Emergency on-site fix available
- Out-of-hours maintenance available
Micro Pro Server Support SLA
Micro Pro understand that server availability is paramount to the smooth operation of your business. We offer great value SLAs that cover server hardware and software support, ensuring reduced downtime and improved availability. Combined with 24/7 active monitoring, our server support SLAs mean you never have to worry whether your servers are up-to-date with the latest patches, security releases, or anti-virus updates. If you require support, it’s just a phone call or an email away, and our team of server support experts will be happy to help. And because your servers will be expertly managed and maintained, we can help to extend the life of your infrastructure, maximising your return on investment.
- Fast response
- 24/7 Active server monitoring available
- Priority service