Your Dedicated London IT Support Team
We’re not a call centre. We’re your hands-on, local IT team, keeping your business secure, productive, and supported every step of the way.
020 3714 7758
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Daniela English
Client Services Bio
Daniela English
Client ServicesClearly not a newcomer to the game of numbers, Daniela made her first foray into the world of mathematics at the age of five, it was love at first number and the rest as they say, is history.
When not handling financial matters of the business such as client billing and accounts payable, Daniela uses her brilliant problem solving skills and her uncanny 'numerical acumen' to find solutions to complex problems. In addition to being a financial wizard and the go to person for all things finance related, Daniela loves bringing out the best in people.
When the opportunity presents itself, Daniela enjoys enjoys spending her time as far away from technology as possible because sometimes less is more.
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Shaun Groenewald
Director Bio
Shaun Groenewald
DirectorAs a highly skilled professional with over 20 years’ experience in information technology, Shaun has worked both in-house and with various managed IT service providers to deliver IT services to SMEs and larger organisations. He consults and engages senior members at the stakeholder level to deliver solutions that improve operational efficiency and provide value to the business in line with strategic objectives.
To date, he has actively managed and technically contributed to over 300 projects in the last 10 years. With a focus on reducing operational costs through organisational optimisation, improving functionality, infrastructure resilience and making IT services easier to maintain. Whether it’s by facilitating the introduction of ITSM service tools, introducing business continuity, developing internal processes, reviewing IT policies or managing the delivery of infrastructure from the ground up.
Shaun is passionate about what he does and enjoys being able to make a positive impact to the way IT delivers solutions to scaling businesses, based on a framework of best practice.
Your trusted partner for Outsourced IT Support in London
Micro Pro has earned a strong reputation as a trusted IT support provider in London, known for delivering reliable, high-quality services to businesses of all sizes. Our expert team handles everything from remote monitoring and applying security patches to cloud configuration, software updates, and troubleshooting hardware and servers. We provide the protection, performance, and peace of mind your business needs to operate confidently.
What sets Micro Pro apart is our commitment to client success. We don’t just fix problems. We work alongside you to understand your goals, identify opportunities, and implement IT strategies that drive growth. As your outsourced IT team, we align our services with your business priorities, delivering solutions that are scalable, secure, and tailored to your needs.
Our services include fully managed IT support, 24/7 remote helpdesk, infrastructure setup, IT consultancy, cyber security, Microsoft 365 optimisation, cloud migration, disaster recovery, and project delivery. Whether you’re a fast-growing startup, a professional services firm, or an established mid-sized business, we help you stay secure, productive, and prepared for the future.
Based just outside the M25, we are ideally located to serve businesses across London and the Southeast. Our clients include ambitious SMEs, private equity-backed firms, and companies looking to scale without sacrificing performance or security.
With Micro Pro, you gain a proactive partner, not just a provider. We anticipate challenges before they happen, optimise your systems for efficiency, and deliver ongoing guidance to help you make smarter technology decisions.
If you’re ready to strengthen your IT, reduce downtime, and unlock new growth opportunities, Micro Pro is here to help. Let us handle your tech so you can focus on what matters most: growing your business.
What Our Clients Say
Boutique have worked with Micro Pro for over 10 years and throughout that time we have found them not only technically proficient, but also professional and client focussed. Micro Pro’s biggest strength is their willingness to take ownership of our problems.
- David Hall, MD, The Boutique Workplace Company
We initially contacted Micro Pro when we reached a stage in our business that required us to improve our IT systems. We were looking to move to digital paperwork to enable us to work more efficiently and allow the possibility for working from home.
From the very first call we were so pleased with the service provided. They recommended equipment suitable for our needs whilst keeping the costs reasonable to allow for our limited budget. The installation process, and support after, means that we never struggle with issues that we previously would have spent hours trying to resolve ourselves! We are very happy with the professional and friendly service that they provide and would highly recommend them to any company needing IT expertise.
- Olivia, Manager, George Johnson Lifts
IT troubleshooting is not an exact science, but Micro Pro have proven that they have an experienced IT team that can quickly diagnose and resolve problems with technology.
As we grow, we will continue to look to Micro Pro to help us make sure our infrastructure remains scalable and fit for purpose over time.
I would definitely recommend Micro Pro to any growing business looking to make a long-term investment in technology and IT support.
- Andrew, MD, Premier Surveys
We’ve used Micro Pro for all of our IT support for many years now. The team have always been excellent at addressing any of our IT requirements, and are always able to recommend solutions to our ever changing IT needs.
They are very responsive, easy to communicate with and I would highly recommend them.
- Daniel, MD, Christopher Robin Day Nurseries
Great company to work with. Support is always there when you need it and any problem is sorted out quickly.
- Janette, CEO, JMD Accounting
Micro Pro has worked alongside Blackrock to provide strategic scalable and sustainable IT services for over 10 years.
During that time the business has scaled from a small team, to a group of diverse companies with offices around the world.
As one would expect, rapid growth brings many challenges but Micro Pro has consistently owned the responsibility of making sure the that the technology stack we use, meets the capacity requirements of the business.
- Michael Cauter, COO, Blackrock Expert Services Group
“We contracted MicroPro during a difficult transitional time in the business, whilst we were pivoting throughout the Covid lockdown.
Shaun, Brian, Damian and the team have been key to making our new business model work; in providing support where we needed it, filling the gaps in our knowledge that have allowed us to continue working and given us the confidence and reassurance in our systems so we can continue to provide a great service to our customers”.
- Kieron, MD, Present Communications
These guys are great, they reconfigured our slow IT systems and implemented a new one which has been a real godsend!
They now manage all our IT requirements so we can focus on growing the business whilst they are available at drop of a hat for anything that we need help with.
- Rishi, MD, USB Group
If you’re looking for a professional, proactive, responsive, expert, value-for-money service partner to provide trusted advice and comprehensive support for all the evolving IT needs for your growing business, look no further than the team at Micro Pro.
The support we, and a number of other businesses we have referred to them, has been consistently first class.
- Sanjiv Dodhia, Business Growth Specialist, Action Coach
‘Having previously dealt with IT matters internally, outsourcing our IT needs has been a positive change and the right move for the business.
It’s allowed our senior team to focus on what we do best, and it has given staff access to a helpful service desk team when they need advice on all things IT related.
We’ve worked closely with Micro Pro over the past year, on a strategic roadmap with a core focus on achieving efficiency, automation and improving our approach to IT security.Our business wanted more than just BAU support, we wanted someone who could provide strategic IT direction to the business and Micro Pro has delivered on those objectives.
I am more than happy to recommend Micro Pro as our preferred IT partner.’
- Vanessa Boulanger, FD, Inner Circle Consulting
We help businesses access Outsourced IT in London to succeed
One of Micro Pro’s offices is based in the heart of Soho, London, placing us right at the centre of the capital’s business and tech hub. This prime location allows us to provide fast, on-site IT support to clients across Central London, including areas such as Westminster, the City, Mayfair, and beyond.
In addition to our Soho offices, we operate fully equipped offices in Kent and Surrey. These locations extend our reach across the Southeast of England, enabling us to support clients in Greater London, the Home Counties, and surrounding regions with ease.
With strategically placed offices and a responsive team on the ground, we’re able to provide both remote and on-site IT support quickly and efficiently, whether your business is based in the heart of London or just outside the M25. Our regional coverage ensures we deliver consistent service levels, flexible scheduling, and the local presence that many growing businesses value.
Wherever you are in London or the Southeast, Micro Pro is positioned to support your business with the speed, service, and professionalism you expect.
Why Micro Pro
Micro Pro is your London-based IT support team, not just another outsourced service.
We embed ourselves in your operations, understand your goals, and work alongside your staff to keep everything running smoothly and securely. No scripts. No silos. Just real people solving real problems with speed and care.
With Micro Pro, you get:
- Named engineers and account managers who know your business
- 24/7 helpdesk and proactive monitoring
- Fast onsite response across London
- Clear communication in plain English
- Full strategy, planning, and IT roadmap support
- Consistent, human-first service, backed by decades of SME experience
What You Get with Your London IT Team
Fast, Friendly Helpdesk Support (24/7)
Quick answers and real solutions from engineers who know your business.
Onsite Support Anywhere in London
We’re on the ground when remote support isn’t enough.
Proactive Monitoring & Maintenance
We detect and fix issues before they impact your team.
Security-First Approach
From patching and antivirus to firewalls and multi-factor authentication, we keep your systems safe.
IT Roadmapping & Advisory
We help you plan upgrades, manage licensing, and stay ahead of risk.
End-User Training & Support
We support your staff with answers, guidance, and productivity tips, without the tech speak.
FAQs
Will we have a dedicated point of contact?
Yes. You’ll have a named account manager and lead engineer familiar with your systems and users.
Can you visit our office in person?
Absolutely. We provide onsite support across all London zones, backed by remote coverage 24/7.
What’s different about your approach to support?
We prioritise relationship-building and proactive care. We don’t just respond—we help you prevent problems and plan for growth.
Are your engineers based in the UK?
Yes. All Micro Pro staff are UK-based, with local coverage and quick on-site availability.