Remote IT Support That Solves Problems Fast
Micro Pro delivers fast, reliable remote IT support for London SMEs, resolving issues within minutes and keeping your team productive, wherever they are.
020 3714 7758
Your trusted IT partner for Remote Support in London
Micro Pro is a leading and trusted provider of remote IT support in London. We deliver fast, reliable, and expert-driven IT solutions to businesses across London, the South East, and throughout the UK. No matter the issue, whether it is a technical fault, a network problem, or a performance challenge, our remote support specialists are ready to respond and help keep your business running smoothly.
For almost two decades, our experienced team has supported companies with ambitious growth plans. We take the time to understand your operations, goals, and workflows so we can deliver remote IT solutions that genuinely support your business success. Our services are tailored, strategic, and built around your exact needs.
We focus not just on fixing problems but on enabling long-term stability and scalability. Whether you need remote infrastructure management, helpdesk support, cybersecurity services, or cloud solutions, Micro Pro ensures your team is backed by experts who care about your growth.
Our award-winning 24/7 helpdesk gives your team access to IT support anytime and anywhere. We support local, hybrid, and cloud-based environments, ensuring every system your business depends on stays secure and operational.
Our remote engineers can quickly assist with issues involving software, data access, printers, Office 365, business networks, and more. We also provide remote support for IT projects such as office relocations, hardware transitions, and server migrations.
With Micro Pro, you do not just get a service provider. You get a reliable IT partner. We act as an extension of your team, always available to provide solutions, resolve issues, and guide your business through its next stage of growth.
Remote Support Specialists that help your business grow
Our London-based IT support team helps businesses of all sizes maintain stability and scale with confidence. We act as both a trusted partner and an extension of your internal IT function, handling everything from routine tasks like patching and updates to more complex issues like system configuration, server troubleshooting, and hardware support.
Whether your in-house team needs extra capacity or specific technical expertise, our remote support professionals step in with fast and effective solutions. We provide the specialist knowledge needed to support modern technologies and cloud-first environments, ensuring your systems are always secure, updated, and optimised for performance.
Our approach is flexible. We can support you on a day-to-day basis or work alongside your internal team to deliver specific projects and upgrades. From setting up new devices to resolving critical infrastructure issues, our team is ready to respond quickly, keeping your staff productive and your business operations uninterrupted.
If you’re looking for dependable and professional remote IT support, contact Micro Pro today. We are fully committed to helping your business succeed. Our team takes the time to understand your goals and works closely with you to deliver results that matter.
At Micro Pro, your success is our success. We go beyond fixing issues. We support your team, strengthen your systems, and help you build the kind of IT environment that empowers growth and long-term performance.
What Our Clients Say
Boutique have worked with Micro Pro for over 10 years and throughout that time we have found them not only technically proficient, but also professional and client focussed. Micro Pro’s biggest strength is their willingness to take ownership of our problems.
- David Hall, MD, The Boutique Workplace Company
We initially contacted Micro Pro when we reached a stage in our business that required us to improve our IT systems. We were looking to move to digital paperwork to enable us to work more efficiently and allow the possibility for working from home.
From the very first call we were so pleased with the service provided. They recommended equipment suitable for our needs whilst keeping the costs reasonable to allow for our limited budget. The installation process, and support after, means that we never struggle with issues that we previously would have spent hours trying to resolve ourselves! We are very happy with the professional and friendly service that they provide and would highly recommend them to any company needing IT expertise.
- Olivia, Manager, George Johnson Lifts
IT troubleshooting is not an exact science, but Micro Pro have proven that they have an experienced IT team that can quickly diagnose and resolve problems with technology.
As we grow, we will continue to look to Micro Pro to help us make sure our infrastructure remains scalable and fit for purpose over time.
I would definitely recommend Micro Pro to any growing business looking to make a long-term investment in technology and IT support.
- Andrew, MD, Premier Surveys
We’ve used Micro Pro for all of our IT support for many years now. The team have always been excellent at addressing any of our IT requirements, and are always able to recommend solutions to our ever changing IT needs.
They are very responsive, easy to communicate with and I would highly recommend them.
- Daniel, MD, Christopher Robin Day Nurseries
Great company to work with. Support is always there when you need it and any problem is sorted out quickly.
- Janette, CEO, JMD Accounting
Micro Pro has worked alongside Blackrock to provide strategic scalable and sustainable IT services for over 10 years.
During that time the business has scaled from a small team, to a group of diverse companies with offices around the world.
As one would expect, rapid growth brings many challenges but Micro Pro has consistently owned the responsibility of making sure the that the technology stack we use, meets the capacity requirements of the business.
- Michael Cauter, COO, Blackrock Expert Services Group
“We contracted MicroPro during a difficult transitional time in the business, whilst we were pivoting throughout the Covid lockdown.
Shaun, Brian, Damian and the team have been key to making our new business model work; in providing support where we needed it, filling the gaps in our knowledge that have allowed us to continue working and given us the confidence and reassurance in our systems so we can continue to provide a great service to our customers”.
- Kieron, MD, Present Communications
These guys are great, they reconfigured our slow IT systems and implemented a new one which has been a real godsend!
They now manage all our IT requirements so we can focus on growing the business whilst they are available at drop of a hat for anything that we need help with.
- Rishi, MD, USB Group
If you’re looking for a professional, proactive, responsive, expert, value-for-money service partner to provide trusted advice and comprehensive support for all the evolving IT needs for your growing business, look no further than the team at Micro Pro.
The support we, and a number of other businesses we have referred to them, has been consistently first class.
- Sanjiv Dodhia, Business Growth Specialist, Action Coach
‘Having previously dealt with IT matters internally, outsourcing our IT needs has been a positive change and the right move for the business.
It’s allowed our senior team to focus on what we do best, and it has given staff access to a helpful service desk team when they need advice on all things IT related.
We’ve worked closely with Micro Pro over the past year, on a strategic roadmap with a core focus on achieving efficiency, automation and improving our approach to IT security.Our business wanted more than just BAU support, we wanted someone who could provide strategic IT direction to the business and Micro Pro has delivered on those objectives.
I am more than happy to recommend Micro Pro as our preferred IT partner.’
- Vanessa Boulanger, FD, Inner Circle Consulting
We help businesses use IT in London to succeed
One of Micro Pro’s offices is based in the vibrant district of Soho, placing us at the heart of Central London’s business community. This strategic location allows our team to respond quickly to client needs across key commercial areas including the City, Westminster, Mayfair, and Canary Wharf. Whether your business requires rapid on-site support or a face-to-face consultation, our central presence ensures we’re always within easy reach.
In addition to our London headquarters, we operate regional offices in Kent and Surrey. These locations allow us to extend our high-quality IT support services across the Southeast of England, covering Greater London, the Home Counties, and nearby commercial hubs. This broad geographic coverage means we can deliver consistent, responsive IT support—on-site or remote—to businesses operating locally, nationally, or even with international branches.
Our distributed team and strong regional footprint also allow us to support clients with multiple locations, hybrid working environments, and relocation or expansion projects. Whether you’re scaling up, moving offices, or need a local IT presence in London or the Southeast, Micro Pro is positioned to support your business wherever you operate.
We help businesses use IT in London to succeed
Tech issues don’t wait for an engineer to arrive, and neither can your business.
If you’re dealing with:
- Slow support from your current provider
- Endless back-and-forth just to fix basic issues
- Delays in getting remote staff the help they need
- Confusion about who to contact or how to escalate
Then you already know the cost of poor support: lost hours, frustrated teams, and stalled work.
Without reliable remote IT support:
- Simple fixes become hours of downtime
- Remote and hybrid staff are left stranded and unproductive
- Your internal team gets pulled away from strategic work
- Critical software and systems go unchecked
- Every tech issue becomes a business disruption
You need fast answers and fixes from people who know what they’re doing and who care about your business.
Micro Pro gives your business instant access to expert remote IT support, all as part of your managed IT contract.
Our UK-based helpdesk team responds quickly, resolves problems the first time, and works proactively to prevent recurring issues. And if it ever needs an onsite visit, we’ve got local engineers ready.
With Micro Pro, you get:
- 24/7 remote helpdesk access
- Fast issue resolution from real UK-based engineers
- Remote fixes for hardware, software, Microsoft 365, networks, and more
- Instant remote login and secure session handling
- Clear SLAs and real-time response tracking
- Optional onsite escalation anywhere in London
We fix issues fast, so your team can get back to what matters.
Remote IT Support Features
24/7 Helpdesk Support
Get expert help any time of day, even outside office hours or on weekends.
Instant Remote Login & Diagnosis
We connect to your devices securely and resolve issues on the spot.
Support for Microsoft 365 & Cloud Services
Email, Teams, OneDrive, SharePoint, licensing, and admin support.
Remote Monitoring & Maintenance
We monitor performance, patch systems, and catch problems before they escalate.
Support for Hybrid Teams & Remote Work
No matter where your team is working from, we’ve got them covered.
Onsite Escalation When Needed
If something can’t be fixed remotely, we send a local engineer to your office.
FAQs
How quickly do you respond to remote support requests?
Most requests are resolved on the first call.
Are your engineers based in the UK?
Yes. All of our support staff are UK-based, and we offer local onsite backup if needed.
Can you support remote teams across multiple locations?
Absolutely. We support teams in London, across the UK, and globally, with consistent service and fast remote access.
What happens if a problem can’t be solved remotely?
We escalate to our onsite engineers, who can visit your office anywhere in London, typically the same or the next day.