Flexible IT Support Contracts That Fit Your Business

You may feel locked into inflexible terms, stuck paying for services you don’t use, or constantly disappointed by response times and technical gaps. Worse, you might not even be sure what’s included in your current agreement, or how reliable it really is.

Sound familiar?

If your support contract isn’t giving your business clarity, coverage, and peace of mind, it’s time to rethink what you’re paying for.

A bad IT support contract can cost you more than just money.

• You face downtime and delays that impact your entire team
• You lose trust in your provider’s ability to deliver
• Support becomes reactive and slow
• You’re unsure what’s covered, and what will cost extra
• Long-term agreements make switching feel impossible

Your business should be growing and evolving, but a poor IT support contract can prevent this from happening fast enough.

You deserve a service that adapts with you, not one that holds you back.

Why Micro Pro

IT Support Contracts That Work for You, Not Against You

At Micro Pro, we believe IT support contracts should be simple, fair, and built around your business, not built to trap you.

We offer tailored IT support contracts designed for SMEs in London. Whether you need full-service management, co-managed support, or just expert cover for critical systems, we build the right contract for your needs.

With Micro Pro, you get:

• Transparent pricing with no hidden extras
• Custom support levels by department, device, or user
• The flexibility to scale up or down as your business changes
• A real partnership, no lock-ins, no stress

Choosing an IT support contract shouldn’t feel like a gamble.

But too often, businesses find themselves tied to rigid terms, paying for services they never use, and waiting too long for help when things go wrong.

You might not even know what’s included in your current agreement, or worse, what costs extra.

If your contract doesn’t give you full coverage, fast support, and the flexibility to grow, it’s time for a better option.

The Real Cost of a Bad IT Contract

When your IT contract doesn’t evolve with your business, you pay the price in more ways than one:

• Downtime that affects your whole team
• Delays that hurt productivity and customer service
• Confusing clauses and unexpected charges
• Reactive support that only kicks in when things break
• A sense of being stuck, with no easy way to move on

Your business moves quickly. Your IT support should, too.

Why Growing Businesses Choose Micro Pro

At Micro Pro, we believe in clarity, flexibility, and real partnership.
Our IT support contracts are built to serve your business goals, not lock you into unnecessary commitments.

We work with SMEs across London, Surrey, and Kent, providing scalable support plans that evolve as your business does.

Here’s what you can expect with us:

• Clear pricing with no hidden fees
• Fast response times with guaranteed SLAs
• Support levels tailored by team, device, or office
• Contracts that scale with your growth
• No long-term lock-ins unless you want them

We make IT support simple, reliable, and on your terms.

What’s Included in a Micro Pro Support Contract?

We don’t do cookie-cutter contracts. We build a support plan with you and around your business needs.

A typical contract can include:

• 24/7 Helpdesk Support
  Round-the-clock access to UK-based engineers
• Remote and Onsite Support
  Coverage when and where you need it
• Proactive Monitoring and Prevention
  We identify and fix issues before they affect your business
• Custom SLAs
  Priority-based response times that match your operations
• Hardware, Software, and Cloud Support
  From desktop setup to Microsoft 365 and critical infrastructure
• Flexible Billing Options
  Per-user, per-device, or fixed monthly pricing
• Quarterly Reviews and Strategy Sessions
  Regular check-ins to ensure alignment with your goals

Whether you need fully managed support or help augmenting your internal team, we’ll create a contract that works.