Technology problems don’t follow a 9 to 5 schedule. Yet too many businesses are left waiting when they need urgent IT support, especially after hours or during high-pressure periods.

You may already have a provider, but if you’re constantly dealing with:

• Slow response times

• Repetitive issues that never get fixed

• A helpdesk that passes you between agents

Then your business is at risk every time a system fails.

Every minute your team waits for support:

• Deadlines slip and productivity drops

• Staff become frustrated or disengaged

• Critical systems stay down longer than they should

• Customer service suffers, damaging your reputation

• You waste time chasing help requests instead of solving real issues

The longer your support team takes to respond, the more money you lose. And the more stress you carry into tomorrow.

Why Micro Pro

Real 24/7 IT Support. From Real People. That Actually Works.

Micro Pro delivers true 24/7 IT support for SMEs in London, with guaranteed response times, experienced UK-based engineers, and fast resolution from real people who know your systems.

We don’t just wait for problems to arise. We monitor your environment proactively, so we can solve issues before they affect your team.

What makes us different:

• Round-the-clock helpdesk with UK-based staff

• Clear SLAs and priority response for critical issues

• A dedicated account team that knows your setup

• Full visibility with live help request tracking and reporting

• Proactive issue prevention through smart monitoring

We’re not just a call centre. We’re your IT support partner.

If slow help desk and urgent out-of-hours issues are disrupting your business and you’re looking for dependable support, secure cloud backups, and better peace of mind, Micro Pro is ready to help.

We provide fast, reliable IT support to businesses across London, Surrey, Kent and beyond. Our goal is simple: keep your systems running smoothly and your people productive.

Your Trusted IT Partner

For over 17 years, Micro Pro has been the go-to IT partner for ambitious, high-growth businesses. We act as a single point of contact for all your support needs, reducing downtime, solving user issues quickly, and helping you stay focused on what matters.

Our in-house team supports everything from desktop troubleshooting to full server management. Whether your infrastructure is local, hybrid or cloud-based, we provide expert support tailored to your setup.

Support That Covers Your Entire IT Environment

Our services include:

• User support for desktops, laptops, and mobile devices 
• Troubleshooting for Office 365, email, networks, printers and business applications 
• On-site and remote support from our engineers in London, Surrey, Kent and Glasgow 
• Server configuration, patching, maintenance and backup 
• Secure cloud services, cybersecurity updates and business continuity 
• IT office moves and relocations 

We work closely with your team to understand your workflows, systems, and goals. This helps us deliver support that goes beyond firefighting.

Local Engineers, National Reach

A  With offices in London (Soho), Weybridge (Surrey), and Ashford (Kent), we’re well-positioned to provide on-site IT support across Greater London and the South East. We also deliver remote services across the UK, ensuring you always have access to expert help when you need it.

Let’s Simplify Your IT

With Micro Pro on your side, you can stop worrying about IT issues and start focusing on your growth. We’ll keep your systems secure, your team supported, and your business moving forward.

Contact us today to speak with one of our IT support specialists.