Expert IT Support Without the Overhead
Micro Pro’s IT outsourcing services help London SMEs cut costs, boost productivity, and gain reliable tech support, without hiring full-time staff or juggling multiple vendors.
020 3714 7758
Hiring a full internal IT team isn’t realistic for most SMEs.
Hiring and managing an internal IT team is costly, time-consuming, and often overkill for small to mid-sized businesses. You might already be experiencing: Long delays in resolving simple tech issues An overwhelmed in-house IT manager Projects stalling due to lack of technical expertise Poor communication with your existing provider Skyrocketing IT costs with little visibility or ROI When your IT setup can’t keep up, your team slows down, and your growth stalls.
The Cost of Doing It Alone
IT shouldn’t be a burden; it should be an accelerator.
Without reliable IT support in place:
- Your staff waste hours dealing with preventable issues
- Critical updates and security measures fall through the cracks
- Tech problems affect customer service and business continuity
- You overpay for internal resources or underperforming providers
- You lack a clear strategy for scaling, upgrading, or protecting your systems
Flexible IT Outsourcing; Included in Your Support Contract
Micro Pro delivers fully managed IT outsourcing as part of our ongoing IT support agreements. Whether you need full coverage or co-managed support alongside internal staff, we integrate seamlessly with your team.
With Micro Pro, you get:
- Access to a full team of certified IT professionals
- 24/7 helpdesk and proactive issue resolution
- IT strategy, planning, and infrastructure management
- Predictable monthly pricing and clear SLAs
- Onsite support when needed, remote support always available
- One point of contact, no finger-pointing, no confusion
Verified Reviews
Flexible IT Outsourcing Services
IT outsourcing is a smart way to reach your business goals, whether cutting costs, scaling operations, or boosting capacity. Micro Pro provides flexible, expert virtual staff to businesses across London and the surrounding area. Based just inside the M25, our certified engineers offer top-tier service and support. We bring deep experience in infrastructure, applications, telecoms, help desk, email, and security, so you don’t need to hire expensive in-house IT staff or pay for ongoing training.
Micro Pro uses platforms like Microsoft Azure and Amazon AWS to deliver storage, backups, databases, and more. Cloud systems also provide built-in data redundancy and disaster resilience, improving system reliability and lowering your risk from natural disasters, theft, or hardware failure.
Outsourcing your help desk takes the stress out of managing support staff and lets you focus on serving your customers. Micro Pro’s support team handles everything, including software glitches, printer issues, and phone system problems. You can log support requests by email, phone, or through our support app from any device.
What’s Included in Your Outsourced Support Plan
24/7 Helpdesk & Technical Support
Fast, human-first support across hardware, software, and network issues.
IT Strategy & Consultancy
We help you plan upgrades, migrations, budgeting, and long-term scalability.
Infrastructure Management
Ongoing monitoring, maintenance, and optimisation for servers, networks, and devices.
Cybersecurity & Compliance
We keep your systems secure and aligned with GDPR, Cyber Essentials, and ISO standards.
Cloud Services & Microsoft 365 Management
Licensing, user management, remote access, backups, and productivity tools.
Project Delivery & Staff Augmentation
Need extra hands? Our team integrates with yours on high-priority or short-term projects.
FAQs
Can we keep our internal IT manager?
Yes. We often work alongside internal IT teams to provide additional coverage, strategic guidance, or project delivery support.
Do you support hybrid and remote teams?
Absolutely. We help SMEs manage remote staff, secure endpoints, and support hybrid working environments.
Is this suitable for companies with under 50 staff?
Yes. We support businesses of all sizes, including SMEs with 10–200 staff. Our services scale with your needs.
How quickly can we get started?
After a short onboarding consultation, most clients are up and running within 5–10 working days.