A Support Partner, Not Just a Provider
At Micro Pro, we believe IT should accelerate your business, not slow it down. That’s why we don’t just fix problems. We prevent them, plan around them, and help you grow beyond them.
We’re the trusted IT team for SMEs across London, Surrey, Kent, and Hampshire, providing managed IT support, cybersecurity, cloud services, and expert guidance under one clear, proactive plan.
Whether you have 10 users or 200, we work as part of your business. Because great IT doesn’t start with a helpdesk, it starts with partnership.
020 3714 7758
Meet Your New IT Team
Our Team, ready to support your Team and business enabling growth and success at scale.
Senior Consultancy Team
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James Kirby
Managing Director Bio
James Kirby
Managing DirectorThe founder of Micro Pro. He is an experienced IT professional, who has specialised in helping professional service companies and their stakeholders overcome IT challenges and efficiently embrace technology while scaling from SME to Enterprise.
He has 20 years of IT solution design, deployment, support, consultancy and project management experience, gained in a diverse range of industry sectors, including Legal, Expert Witness, Accountancy, Managed Workspaces and Care.
His experience encompasses design, costing, implementation, project management and support. He has been relied upon for decades by key stakeholders in growing businesses as someone who can provide authentic, impartial, expert advice and strategy and then deliver on time and on budget, time after time.
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Shaun Groenewald
Director Bio
Shaun Groenewald
DirectorAs a highly skilled professional with over 20 years’ experience in information technology, Shaun has worked both in-house and with various managed IT service providers to deliver IT services to SMEs and larger organisations. He consults and engages senior members at the stakeholder level to deliver solutions that improve operational efficiency and provide value to the business in line with strategic objectives.
To date, he has actively managed and technically contributed to over 300 projects in the last 10 years. With a focus on reducing operational costs through organisational optimisation, improving functionality, infrastructure resilience and making IT services easier to maintain. Whether it’s by facilitating the introduction of ITSM service tools, introducing business continuity, developing internal processes, reviewing IT policies or managing the delivery of infrastructure from the ground up.
Shaun is passionate about what he does and enjoys being able to make a positive impact to the way IT delivers solutions to scaling businesses, based on a framework of best practice.
Service Delivery Team
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Neil O’Shaughnessy
Service Desk Manager Bio
Neil O’Shaughnessy
Service Desk ManagerNeil is our service desk and team champion. Having worked in IT and client services for over 20 years, Neil ensures the Micro Pro service desk is meeting and exceeding the high standards we hold ourselves to. He is the rock of the Micro Pro team, solid, dependable and enduring.
Whilst he is a legend on the service desk and there are rumours that he once fielded 1000 tickets in a day, he is aware that there is no 'I' in 'Team'. He works hard to ensure everyone is motivated, trained and in the best position to deliver exceptional service.
As a senior team member, Neil is always striving to help our clients get the maximum benefit and value out of their partnership with Micro Pro.
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Luke Chuter
Service Desk Lead Bio
Luke Chuter
Service Desk LeadAn IT industry veteran and client service professional with a decade of experience in IT support, service, and projects delivery based on an ITIL aligned framework.
He is a flexible, results orientated and customer focused problem solver who can remediate and execute without delay on a myriad of issues. His vast knowledge, trouble shooting ability and support desk expertise across the Microsoft stack make him a valuable asset to our many SME to Enterprise clients and our team.
Luke has taken the lead and delivered several large scale deployments and migrations, and acts as the service desk team leader, a point of escalation and source of knowledge making him a key part of the service delivery team.
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Arnold Opperman
Service Desk Engineer Bio
Arnold Opperman
Service Desk EngineerFrom a young age, Arnold wanted a career in information technology because of his natural affinity and passion for all things tech related.
Over time, Arnold has developed a diverse set of skills that make him a versatile and talented IT engineer. Known as the fixer, he mans the frontline that is our IT service desk and visits our clients on a regular basis to make sure we apply a hands-on approach to IT.
Arnold obsesses over Formula 1 Motor racing in his spare time and looks forward to helping our clients on a daily basis with their IT problems.
As Arnold says, every day is an opportunity to learn, challenge yourself and grow.
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Ehsan Piracha
Technical Director Bio
Ehsan Piracha
Technical DirectorDefining the expectations of the role of ‘Technical Director’ as ‘technical wizardry with a practical application’ would be a very apt description.
Ehsan delivers on that expectation with a multifaceted skill set that comes from many years of experience in IT, fueled by a natural curiosity and a passion for all things technical in nature.
While hyper-focused when it comes to technology, Ehsan can convey the purpose and benefits of technology as real-world and relatable use cases that our clients can understand.
By putting our clients first, Ehsan puts the human element in technology.
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Harley Gatland
Senior Projects Engineer Bio
Harley Gatland
Senior Projects EngineerHarley has plenty of experience helping SMBs and large corporate enterprises, enjoys getting hands-on with network infrastructure and he’s also more than comfortable holding the line in the IT trenches…but that’s not all. There's more to the man of international mystery and future-proofing is always on his mind. Harley is passionate about helping our clients to modernise their infrastructure so that they can reap the benefits of ‘the cloud’ and when he’s not saving the world with his IT powers and insight, he’s out on the field playing football, watching Chelsea lose, or hiking up mountains.
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Nick Alder
Web & Online Consultant Bio
Nick Alder
Web & Online ConsultantNick is an extremely versatile IT professional with over 20 years' experience in the industry. He has worked on high availability systems for a number of multinational clients, and has expertise in many areas such as project management, service delivery, networks and infrastructure, and databases.
Nick has focussed on web development and online marketing for the last 7 years and strives to deliver solutions that compliment business objectives, encourage growth, and deliver outstanding value to clients.
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Daniela English
Client Services Bio
Daniela English
Client ServicesClearly not a newcomer to the game of numbers, Daniela made her first foray into the world of mathematics at the age of five, it was love at first number and the rest as they say, is history.
When not handling financial matters of the business such as client billing and accounts payable, Daniela uses her brilliant problem solving skills and her uncanny 'numerical acumen' to find solutions to complex problems. In addition to being a financial wizard and the go to person for all things finance related, Daniela loves bringing out the best in people.
When the opportunity presents itself, Daniela enjoys enjoys spending her time as far away from technology as possible because sometimes less is more.
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Janette Dalgliesh
Finance & Accounts Bio
Janette Dalgliesh
Finance & AccountsBio coming soon!
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Emel Olfaz
People Management Bio
Emel Olfaz
People ManagementEmel is a Human Resources specialist with a decade of successful experience in hiring and employee management. With an unrivalled passion about HR tech trends, such as self-service, wellness apps, and people analytics tools.
A strong believer in the power of positive thinking and a team building champion in the workplace, Emel makes use of effective mental health techniques to keep everyone motivated and passionate about all things related to information technology.
When not wearing the HR hat, Emel enjoys being out and about in nature and spending time with her family.
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Our Field Engineers
Bio
Our Field Engineers
The unsung heroes and partners of Micro Pro who deserve a mention. Micro Pro's field engineers work diligently and tirelessly to support our clients in and outside of the London area.
Our field engineers are dedicated to supporting our client's infrastructure and augmenting the service desk's capability as 'boots on the ground' when we need them.
Go team!
About Micro Pro
Business IT Support
At Micro Pro, we specialise in providing dependable IT support tailored to the needs of small and medium-sized businesses. Our goal is to resolve technical issues quickly and efficiently, allowing you to focus on running your business without unnecessary disruption. We understand the vital role technology plays in your success, which is why our services are designed to meet your operational needs, enhance productivity, and reduce downtime.
Our support covers every aspect of your IT infrastructure, from software troubleshooting and hardware setup to network diagnostics and server maintenance. Whether you need day-to-day assistance or long-term support, our experienced and approachable team is always ready to help, just a phone call or email away.
We take a proactive approach to managing your hardware and software, ensuring that your systems are properly maintained, up to date, and optimised for performance. Our technicians stay current with the latest technologies and best practices, so we can deliver smart, cost-effective solutions that keep your business running smoothly.
If you’re planning an office move, we offer full relocation support to help you transition without losing momentum. Our team handles everything from planning and logistics to hardware installation and network configuration at your new location. We ensure minimal disruption so your team can get back to work without delay.
Security is another cornerstone of our service. In today’s digital landscape, protecting your data and systems is essential. We offer a range of cybersecurity solutions, including virus protection, threat monitoring, secure data backup, and disaster recovery. These measures help safeguard your business against loss, downtime, and external threats.
We also support businesses with hardware procurement and deployment. Whether you need laptops, desktops, servers, or peripherals, our team can recommend and supply the right equipment for your environment. Regular maintenance and upgrade recommendations are part of our ongoing service, ensuring that your technology evolves with your business.
At Micro Pro, we are committed to delivering reliable IT support that scales with your business. From problem-solving and project support to system optimisation and security, we are here to keep your IT running efficiently and your business moving forward.
IT Support for Business
Business technology is constantly evolving, making reliable IT support more important than ever. At Micro Pro, we deliver tailored IT solutions that address the specific needs and challenges of small to medium-sized enterprises. Our mission is to empower businesses with the tools and technology they need to succeed in today’s competitive landscape.
Modern businesses rely on technology to streamline operations, improve efficiency, and deliver excellent customer service. With Micro Pro as your IT support partner, you gain access to a team of experts who understand the complexities of business technology. We provide proactive monitoring, regular maintenance, and early issue detection to help prevent disruptions before they occur. This keeps your systems running efficiently and your business focused on growth.
As your company grows and evolves, so will your IT requirements. Micro Pro offers flexible, scalable solutions that adapt as your needs change. Whether you are expanding your team, launching new services, or opening new locations, we are here to provide the right support and strategic guidance every step of the way. We take the time to understand your goals and align our services with your long-term vision.
Collaboration and connectivity are essential in today’s business environment. That is why we support the deployment of unified wireless networks and advanced cabling solutions like CAT6A, ensuring your infrastructure is ready to meet the demands of modern communication and data transfer. From office connectivity to multi-site coordination, we help you create a fast, reliable, and secure network that supports productivity.
Micro Pro is more than just an IT support provider. We are a trusted partner. Our responsive, client-focused team delivers high-quality service that adapts to your needs. Whether you need day-to-day troubleshooting or long-term planning, we are committed to providing dependable support you can count on.
By choosing Micro Pro, you are investing in an IT partner that keeps your systems secure, efficient, and aligned with your business strategy. We understand that every organisation is unique, and we take a personalised approach to every solution we deliver. With Micro Pro by your side, you can focus on growing your business, knowing your technology is in expert hands.
Let us help you stay competitive, agile, and prepared for the future. Partner with Micro Pro for comprehensive IT support designed to enhance operations, minimise downtime, and give your business a clear advantage in the digital age.
