Outsourced IT Support
Built Around Your Business

Q: Can Micro Pro act as our outsourced IT department?

Yes. For many clients, Micro Pro acts as their outsourced IT department, looking after day-to-day support, systems, suppliers, security, projects and ongoing IT planning. Your team get access to experienced people who understand the business, support your staff and help keep IT moving in the right direction as the company grows.

Q: Should we outsource IT or hire someone internally?

It depends on what your business needs. Hiring one internal person can help, but they may not have the time or experience to cover support, cybersecurity, suppliers, infrastructure, projects and strategy on their own. Outsourcing gives you access to a wider team without needing to build a full department immediately. Micro Pro can help you understand what level of support makes sense for where your business is now.

Q: Can you work with someone already helping with IT internally?

Yes. We often support businesses where IT is already being handled by an internal person, office manager, operations lead or small team. Our role is not to make them feel replaced. We help reduce pressure, provide experienced backup, take ownership where needed and give them more support around the areas they should not have to carry alone.

Q: What does outsourced IT support include?

Outsourced IT support can include day-to-day service desk support, Microsoft 365 support, device management, cybersecurity oversight, supplier coordination, infrastructure support, backup monitoring and practical IT advice. Where work falls outside standard support, such as major projects, migrations, new systems, office moves or significant licensing changes, we scope that clearly so you know what is included, what is chargeable and what happens next.

Micro Pro provides flexible outsourced IT support for growing businesses that need more capability, ownership and structure than their current arrangement can provide.

We can act as your outsourced IT department or work alongside the people already supporting your business, giving you access to experienced service desk, cybersecurity, infrastructure,
project and strategic IT expertise without having to build a full internal team.

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Awards
& Accreditations

Overview

A Complete IT Function, Shaped Around Your Business

Many growing businesses reach a point where informal IT arrangements, ad hoc support or one overstretched internal person are no longer enough.

Micro Pro gives you access to a capable outsourced IT team that can support your people, manage day-to-day issues, oversee suppliers, improve security, deliver projects and provide senior technology guidance.

For some clients, we act as the outsourced IT department. For others, we work alongside the people already supporting the business, adding the service desk capacity, technical depth or strategic oversight they need.

Talk to Us

What This Can Include

Day-to-day IT support for your people

Service desk capacity and escalation

Senior technical guidance and oversight

Cybersecurity, risk and compliance support

Supplier, licensing and platform coordination

Infrastructure, cloud and project support

The Challenge

When IT Needs to Become a Proper Business Function

As a business grows, IT becomes too important to be handled reactively or without clear ownership.

Support, suppliers, cybersecurity, infrastructure and projects all need proper oversight. Without it, issues take longer to resolve, risk increases and important improvements are delayed.

Micro Pro gives you access to an experienced outsourced IT team that can take ownership, support the people already involved and provide the senior guidance needed to manage IT properly.

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Signs It’s Time to Reconsider Your IT Support

IT responsibility sits with someone whose main role is elsewhere
One person is expected to handle support, suppliers, security and projects
Day-to-day issues interrupt more valuable work
Security and compliance are handled reactively
Projects stall because no one has enough time to own them
Leadership lacks a clear view of IT priorities, risks and costs

senior-businesswoman-working-together-with-young-b-2026-01-08-06-03-44-utc-1-1 (2)

The Micro Pro Difference

The IT Team Your Business Can Rely On

About Micro Pro

Micro Pro works closely with selected clients, getting to know their people, systems and priorities so IT support feels familiar, capable and under control.

18+

Years in Business

<30

Minute average response time

10+ Years

Average Client Relationship

What Makes Our Approach Different

We Get to Know Your Business

We take time to understand your people, business, systems and priorities, so support feels natural, informed and personal.

Support That Fits Around You

We can act as your fully outsourced IT team or support the people already helping internally, depending on what your business needs.

Experienced Help When It Matters

Your business has access to people who can handle day-to-day support, technical decisions, suppliers, security concerns and planned improvements.

Clear Advice and Follow Through

We help you understand what needs attention, agree sensible priorities and keep issues moving, coordinating with suppliers where needed so your team is not left chasing everyone.

Practical IT &
Cybersecurity Insights

View All Insights

How Can Managed IT Support For SMEs Help Your Business Grow?

March 12, 2026

Learn more

April 7, 2026

New UK GDPR Rules: What Does DUAA Mean For IT Executives?

March 30, 2026

MSPs Brace Themselves For New DUAA GDPR Rules

Ready for IT Support That
Fits Your Business?

Book a Meeting

01932 300 314

Responsive, SLA-backed support

Senior UK-based technical expertise

Long-term IT partnership

Client Reviews

What Our Clients Say

We are proud to support long-term clients who value responsive service, clear advice and a technology partner that takes ownership.

Book a Meeting

    
 
 
      Posted on Google  
   
   Andrew Raphaely 
 167 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Very knowledgeable with fantastic service - highly recommend
  
 
     Posted on Google  
   
   Hayley Williams 
 173 days ago
 
 
 Trustindex verifies that the original source of the review is Google. MicroPro have been a reliable and collaborative IT support partner, particularly in areas where HR and technology intersect. From an HR perspective, their involvement in onboarding and offboarding processes has been consistent and well-structured, helping ensure that new starters are set up efficiently and leavers are managed securely and without disruption. They played a key role during our London HQ move, providing steady support through what could have been a highly disruptive period. Their coordination and responsiveness helped minimise downtime and ensured a smooth transition for employees. Across other HR-related projects, MicroPro have shown a good understanding of operational needs, and overall they provide a dependable service as a partner to the business.
  
 
     Posted on Google  
   
   Stu Dawson 
 173 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Amazing IT service and experiance. Excellent delivery on service and exceptionally professional (and easy to deal with).
  
 
     Posted on Google  
   
   Christian Thorne 
 174 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Highly responsive, personable in their approach and interactions. Quick fixers! Likes of Arnold & Luke are both very helpful and proficient.
  
 
     Posted on Google  
   
   Jenna Mitchell 
 174 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Very helpful!
  
 
     Posted on Google  
   
   Jobright Peter 
 174 days ago
 
 
 Trustindex verifies that the original source of the review is Google. We've been working with Micropro for our IT support needs and they've consistently delivered a reliable, responsive service. Their team takes the time to understand our business requirements and provides clear, practical solutions without overcomplicating things. Communication is always prompt and they're proactive about flagging potential issues before they become problems. Highly recommended for any business looking for a dependable IT partner.
  
 
     Posted on Google  
   
   Katie Arbon 
 232 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I deal with the onboarding and offboarding of employees. MicroPro have an efficient way of submitting requests and a response is always provided promptly even when requesting short turnarounds of a couple of days. When staff IT enquiries are received, I have found MicroPro helpful in giving clear advice on what steps to take and remoting on to assist. I have also recieved phone calls and email follow up to check in on how things are which has helped keep on top of the tickets I've raised.
  
 
     Posted on Google  
   
   Nick Holt 
 232 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Very responsive and helpful company to have supporting you. They are quick to fix my issue whenever I call up and always friendly when speaking to them.
  
 
     Posted on Google  
   
   Wakai Muganiwah 
 293 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Wonderful company, very speedy with all enquiries and issues. More than happy with the service and would recommend.
  
 
     Posted on Google  
   
   Janice C 
 297 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service, fast and helpful advice 👍🏻
  
 
     Posted on Google  
   
   Jonathan Wells 
 300 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Really professional and responsive. Always able to solve issues in a polite respectful manner
  
 
     Posted on Google  
   
   Kirk Foat 
 300 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Have been using Micropro for a while now. Very happy with how speedy requests are handled.
  
 
     Posted on Google  
   
   Alessio Rollo 
 574 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Fast and professional, excellent service
  
 
     Posted on Google  
   
   Daiana 
 592 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Luke was super helpful
  
 
     Posted on Google  
   
   V Z 
 662 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I have been working MicroPro for the past year and half. Their team is always prompt and professional. They ensure urgent requests are handled quickly and efficiently. Their support has been invaluable to our operations. Thank you!
  
 
     Posted on Google  
   
   Karen Williams 
 683 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service from MicroPro, they response times and resolutions to any problems/issues we have are dealt with quickly and efficiently.
  
 
     Posted on Google  
   
   Laura Davis 
 732 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Micropro have always offered a superb level of service to our team. When we were first introduced to them they took the time to speak with us and really get to know our business needs and model, in order to understand what we actually required. They often go above and beyond what is needed, the managers are knowledgeable and the support team are friendly to deal with and have truly brought the term support to new heights.
  
 
     Posted on Google  
   
   Charlotte Stoel 
 745 days ago
 
 
 Trustindex verifies that the original source of the review is Google. MicroPro support our business across the UK, France and Germany and they're a brilliant company to work with. The leadership team and support team are always available and provide sound advice, adapted to our specific needs.
  
 
     Posted on Google  
   
   Garth Judd 
 1677 days ago
 
 
 Trustindex verifies that the original source of the review is Google. The level of service you get from Micropro is second to none; our organisation was supported by them for 6 of the years I've been here, until we were integrated into another organisation. To say we miss them is an understatement - their team will work tirelessly to understand your requirements and implement solutions to fit your needs and your budget; they're calm in a crisis, willing to assist with last minute requests and out of hours emergencies; their response SLAs are phenomenal and they will never close out a ticket until you are thoroughly satisfied with the outcome; additionally, they're very thick skinned and patient when dealing with any irate or stressed out individuals! They also won't try to hide behind IT "smoke and mirrors" or confuse you with jargon. Cannot recommend them highly enough.
  
 
     Posted on Google  
   
   Trey Nelson-Campbell 
 2175 days ago
 
 
 Trustindex verifies that the original source of the review is Google. The team at MicroPro have been nothing but helpful. I have had many issues with my PC software, and the team have remotely assisted me on numerous occasions to get me back up and running in such a timely manner! Thank you all for your help.

FAQs

Frequently
Asked
Questions

Switch to Micro Pro

Can Micro Pro act as our outsourced IT department?

Yes. For many clients, Micro Pro acts as their outsourced IT department, looking after day-to-day support, systems, suppliers, security, projects and ongoing IT planning.

Your team get access to experienced people who understand the business, support your staff and help keep IT moving in the right direction as the company grows.

Should we outsource IT or hire someone internally?

It depends on what your business needs.

Hiring one internal person can help, but they may not have the time or experience to cover support, cybersecurity, suppliers, infrastructure, projects and strategy on their own. Outsourcing gives you access to a wider team without needing to build a full department immediately.

Micro Pro can help you understand what level of support makes sense for where your business is now.

Can you work with someone already helping with IT internally?

What does outsourced IT support include?

Outsourced IT support can include day-to-day service desk support, Microsoft 365 support, device management, cybersecurity oversight, supplier coordination, infrastructure support, backup monitoring and practical IT advice.

Where work falls outside standard support, such as major projects, migrations, new systems, office moves or significant licensing changes, we scope that clearly so you know what is included, what is chargeable and what happens next.