Posts Tagged ‘IT Support’
The Most Frequently Asked Questions Our IT Support Helpdesk Is Asked — Answered
The Most Frequently Asked Questions for IT Services Whether you’re troubleshooting a stubborn email issue, wondering how to recover deleted data, or staring at a frozen screen mid-presentation, chances are, the IT support helpdesk is your lifeline. But what exactly are the most frequently asked questions (FAQs) we deal with daily? What should you include…
Read MoreManaged IT Service Level Agreements (SLA) – What Should You Expect?
Every good business owner knows or should know, that creating value for the customer is key to success and longevity. As a leading provider of IT support in London, Micro Pro is held accountable for the value we provide customers through our managed IT service level agreement (SLA). However, not all SLAs are equal. There…
Read MoreHow Artificial Intelligence Can Improve IT For Businesses
As technology continues to permeate all aspects of our lives, we take a look into how artificial intelligence (AI) can improve IT for businesses. With the digital transformation in full swing, the growing number of technologies increasingly includes AI. The result, in most cases, has improved the efficiency of operations where antiquated systems fell short. …
Read MoreHow IT Support Service Providers Can Help You Boost Productivity
IT support service providers help to relieve various business challenges, enhance the efficiency of your network, ramp up productivity and increase profitability. There are various services that will help you reach your goals, but the crux of IT services assess, review and monitor your IT infrastructure, detect issues with the system that will cause downtime…
Read MoreHow To Build A Future-Proof IT Infrastructure
The digital revolution in the last twenty years has been nothing short of disruptive. It’s astonishing to comprehend that more than half of the Fortune 500 companies that existed at the turn of the millennium are now extinct because they couldn’t or didn’t adapt to the digital landscape. As digital technologies continue to evolve, businesses also…
Read MoreUnderstanding RPO And RTO For Disaster Recovery
Downtime is unpredictable but inevitable. What’s more, if disaster strikes and you don’t have a disaster recovery solution, it can have a negative impact on your productivity, revenue and data. The extent of damage caused will be determined by the strength of your business continuity and disaster recovery plan (BCDR). A robust BCDR plays a…
Read MoreThis Is What Great IT Support Looks Like
Before the coronavirus pandemic, companies contemplating the merits of working with an outsourced IT support provider were uncertain about the security and privacy of cloud computing. The majority of companies that tested the waters only dipped their toes in but didn’t wade in beyond ankle height. IBM reported companies that have opted for cloud solutions…
Read MoreA Solid Data Backup System Could Save Your Business
The risk of data loss is highly probable for businesses of all sizes. Without a solid data back up system and recovery process, a loss of data can be severely damaging to your business. SMEs are the most vulnerable. One study found that 60% of businesses that suffer a data breach go out of business after six…
Read More8 Mistakes IT Support Teams Make That Cost Your Company
Talented IT support professionals are often the safety net of your company for a multitude of technical issues. However, tech stuff doesn’t always go to plan. Any number of things can – and do – go wrong. To make matters worse, a large percentage of IT mistakes that cost companies money could be avoided. The…
Read More10 Common IT Security Risks in London Businesses
Businesses of all sizes face threats from cybercriminals. As the techniques and technologies employed by malicious actors become more sophisticated, IT security becomes an increasingly pressing issue for C-suite executives. As a major business hub, financial centre and tech leader, London is clearly a prime target for cybercriminals. Hackney Borough Council was hit in October…
Read MoreWhat is IT Support and Why would I need it?
If you feel overwhelmed by information technology (IT) – and all the digital nuances demanded of the modern business setting – you may feel equally confused about what IT support providers like Micro Pro can deliver and what we can actually do to benefit your business. The short answer to the title question…
Read More7 Things to Consider to Ensure a Successful IT Relocation
So, you’ve found the perfect office space, you’ve broken the exciting news of your office move to your employees, and you’ve even started collecting cardboard boxes to pack your things in for the big move. But now comes the biggest challenge of all – relocating your office IT smoothly without experiencing any downtime. A successful…
Read More