IT Support
in Reading

Q: What uptime can we realistically expect?

We target 99.999% uptime, using solutions designed to reduce the risk of unscheduled downtime for your business.

Q: Are your engineers actually based in Reading, or is this remote-only?

We have engineers based in Reading, backed by senior IT directors and our acclaimed Surrey-based service desk, giving you both local knowledge and wider technical depth.

Q: How do you approach cybersecurity for growing businesses?

We build protection against cybercriminals into your IT systems from the outset, rather than treating security as an afterthought.

Q: Can you help us move beyond our current limitations, not just fix problems?

Yes. We start by understanding your business goals and aspirations, then implement IT systems and strategy purpose-built to drive growth.

Q: What makes your support team different from other providers?

A consistently responsive, knowledgeable and proactive approach, delivered by a team that’s genuinely invested in your business succeeding, not just resolving tickets.

Providing Reading businesses with exceptional IT support since 2007. Backed by Reading-based engineers and our acclaimed Surrey IT Service Desk, we deliver support built to keep your business moving.

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Awards
& Accreditations

Overview

World-Class IT Support for Reading Businesses

Micro Pro provides world-class IT support and outstanding customer service to businesses in Reading and further afield across the UK. We excel at implementing effective IT strategies and efficient technologies that help your business grow, by understanding your precise needs first.

Since 2007, our exceptional IT support has helped multiple local businesses in Reading reach the next level. With a large team of local experts and proven strategies, we deliver exceptional support entirely from our acclaimed Surrey-based IT Service Desk.

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How We Support Businesses in Reading

Reading-based engineers and senior IT directors

IT strategy built around your specific business goals

Solutions targeting 99.999% uptime

Protection against cybercriminals as standard

Fast, effective support your team can rely on

Acclaimed Surrey-based IT Service Desk backing

Managed IT Support in Reading

What's Included in Your IT Support

If your business relies on digital technology to operate, IT support helps ease the burden of running, managing and protecting your network. If you're looking to grow, you'll benefit from our strategic expertise and advanced IT support services.

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Remote IT Support

Effective IT support specialists who deliver solutions promptly, backed by our award-winning Surrey-based team.

Outsourced IT Support

Reduce the burden of running and protecting your business network by letting us manage it as one joined-up service.

Managed IT Support

Ongoing support built around efficient, fit-for-purpose systems that reduce the risk of unscheduled downtime and keep your business protected.

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Reading-Based Engineers, UK-Wide Standards

An IT Team That Understands
Your Business Goals

About Micro Pro

We take the time to understand your business goals and aspirations, then implement IT systems and strategies that enable growth without limits or frustration.

18+

Years in Business

<30

Minute average response time

10+ Years

Average Client Relationship

What Sets Our Support Model Apart?

Built for Maximum Uptime

We build IT networks that stay stable and readily available, reducing the risk of unscheduled downtime.

Reading-Based Engineers and Senior Directors

A local team, backed by senior IT directors, who excel in delivering strategic support for businesses across Reading.

Protection Against Cybercriminals

IT systems that are efficient, fit for purpose and protected against evolving cyber threats.

Growth Without the Frustration

A well-defined, planned and executed IT strategy, purpose-built to drive growth and deliver a genuine return on investment.

Managed IT Support in Reading

Discover Our IT Services in Reading

Our team of Reading-based engineers and senior IT directors excel in delivering strategic IT support for local businesses. We've developed a strong reputation among our clients by being consistently responsive, knowledgeable and proactive, and we're committed to making IT a positive, essential tool for your business growth.

90-Day Transition

90 Days to Transform
Your IT Experience

A structured 90-day process, starting with a full assessment of where things stand and ending with IT that's genuinely built around you.

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Days 1-30

Phase 1: Stabilise

A thorough audit to surface weak points and bottlenecks first, paired with getting to know how your business actually runs day to day.

What you'll experience:

Critical issues are fixed
Immediate risks are managed
Expert monitoring

Days 31-60

Phase 2: Structure

We implement structured policies, documentation and standards into your IT network and infrastructure.

What you'll experience:

Only paying for IT systems you need
Policies that reduce risk to cyber threats
Set standards for your team to follow

Days 61-90

Roadmap

With your IT infrastructure and processes stabilised, we create a bespoke roadmap aligned with your business goals for a low-risk entry point.

What you'll experience:

Clear budgeting alongside business growth
Device and end-point management
Secure data storage and lifecycle management

Practical IT &
Cybersecurity Insights

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How Can Managed IT Support For SMEs Help Your Business Grow?

March 12, 2026

Learn more

April 7, 2026

New UK GDPR Rules: What Does DUAA Mean For IT Executives?

March 30, 2026

MSPs Brace Themselves For New DUAA GDPR Rules

Client Reviews

What Our Clients Say

We are proud to support long-term clients who value responsive service, clear advice and a technology partner that takes ownership.

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      Posted on Google  
   
   Andrew Raphaely 
 167 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Very knowledgeable with fantastic service - highly recommend
  
 
     Posted on Google  
   
   Hayley Williams 
 173 days ago
 
 
 Trustindex verifies that the original source of the review is Google. MicroPro have been a reliable and collaborative IT support partner, particularly in areas where HR and technology intersect. From an HR perspective, their involvement in onboarding and offboarding processes has been consistent and well-structured, helping ensure that new starters are set up efficiently and leavers are managed securely and without disruption. They played a key role during our London HQ move, providing steady support through what could have been a highly disruptive period. Their coordination and responsiveness helped minimise downtime and ensured a smooth transition for employees. Across other HR-related projects, MicroPro have shown a good understanding of operational needs, and overall they provide a dependable service as a partner to the business.
  
 
     Posted on Google  
   
   Stu Dawson 
 173 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Amazing IT service and experiance. Excellent delivery on service and exceptionally professional (and easy to deal with).
  
 
     Posted on Google  
   
   Christian Thorne 
 174 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Highly responsive, personable in their approach and interactions. Quick fixers! Likes of Arnold & Luke are both very helpful and proficient.
  
 
     Posted on Google  
   
   Jenna Mitchell 
 174 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Very helpful!
  
 
     Posted on Google  
   
   Jobright Peter 
 174 days ago
 
 
 Trustindex verifies that the original source of the review is Google. We've been working with Micropro for our IT support needs and they've consistently delivered a reliable, responsive service. Their team takes the time to understand our business requirements and provides clear, practical solutions without overcomplicating things. Communication is always prompt and they're proactive about flagging potential issues before they become problems. Highly recommended for any business looking for a dependable IT partner.
  
 
     Posted on Google  
   
   Katie Arbon 
 232 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I deal with the onboarding and offboarding of employees. MicroPro have an efficient way of submitting requests and a response is always provided promptly even when requesting short turnarounds of a couple of days. When staff IT enquiries are received, I have found MicroPro helpful in giving clear advice on what steps to take and remoting on to assist. I have also recieved phone calls and email follow up to check in on how things are which has helped keep on top of the tickets I've raised.
  
 
     Posted on Google  
   
   Nick Holt 
 232 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Very responsive and helpful company to have supporting you. They are quick to fix my issue whenever I call up and always friendly when speaking to them.
  
 
     Posted on Google  
   
   Wakai Muganiwah 
 293 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Wonderful company, very speedy with all enquiries and issues. More than happy with the service and would recommend.
  
 
     Posted on Google  
   
   Janice C 
 297 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service, fast and helpful advice 👍🏻
  
 
     Posted on Google  
   
   Jonathan Wells 
 300 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Really professional and responsive. Always able to solve issues in a polite respectful manner
  
 
     Posted on Google  
   
   Kirk Foat 
 300 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Have been using Micropro for a while now. Very happy with how speedy requests are handled.
  
 
     Posted on Google  
   
   Alessio Rollo 
 574 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Fast and professional, excellent service
  
 
     Posted on Google  
   
   Daiana 
 592 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Luke was super helpful
  
 
     Posted on Google  
   
   V Z 
 662 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I have been working MicroPro for the past year and half. Their team is always prompt and professional. They ensure urgent requests are handled quickly and efficiently. Their support has been invaluable to our operations. Thank you!
  
 
     Posted on Google  
   
   Karen Williams 
 683 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service from MicroPro, they response times and resolutions to any problems/issues we have are dealt with quickly and efficiently.
  
 
     Posted on Google  
   
   Laura Davis 
 732 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Micropro have always offered a superb level of service to our team. When we were first introduced to them they took the time to speak with us and really get to know our business needs and model, in order to understand what we actually required. They often go above and beyond what is needed, the managers are knowledgeable and the support team are friendly to deal with and have truly brought the term support to new heights.
  
 
     Posted on Google  
   
   Charlotte Stoel 
 745 days ago
 
 
 Trustindex verifies that the original source of the review is Google. MicroPro support our business across the UK, France and Germany and they're a brilliant company to work with. The leadership team and support team are always available and provide sound advice, adapted to our specific needs.
  
 
     Posted on Google  
   
   Garth Judd 
 1677 days ago
 
 
 Trustindex verifies that the original source of the review is Google. The level of service you get from Micropro is second to none; our organisation was supported by them for 6 of the years I've been here, until we were integrated into another organisation. To say we miss them is an understatement - their team will work tirelessly to understand your requirements and implement solutions to fit your needs and your budget; they're calm in a crisis, willing to assist with last minute requests and out of hours emergencies; their response SLAs are phenomenal and they will never close out a ticket until you are thoroughly satisfied with the outcome; additionally, they're very thick skinned and patient when dealing with any irate or stressed out individuals! They also won't try to hide behind IT "smoke and mirrors" or confuse you with jargon. Cannot recommend them highly enough.
  
 
     Posted on Google  
   
   Trey Nelson-Campbell 
 2175 days ago
 
 
 Trustindex verifies that the original source of the review is Google. The team at MicroPro have been nothing but helpful. I have had many issues with my PC software, and the team have remotely assisted me on numerous occasions to get me back up and running in such a timely manner! Thank you all for your help.