Posts by Shaun Groenewald
What To Expect From A 24/7 IT Support Desk
What would you do if a critical system fails at 2 a.m.? What if a routine overnight patch conflicts with a legacy application in another region, or a security anomaly appears ambiguous enough to be ignored as a threat? These are not hypothetical risks for IT managers — they are the kinds of scenarios that…
Read MoreOutsourced IT vs In-House IT: Why a Hybrid Model Is Becoming the Gold Standard for Modern IT Teams
Outsourced IT or in-house IT? That is the question. Alas, poor Yorick, neither option is the ultimate solution for IT teams. In our experience, most companies find that a hybrid model works best. If you’re an IT manager or technical lead responsible for keeping your business running smoothly, the Outsourced IT vs In-House IT question…
Read MoreUnderstanding UK GDPR: A Practical Guide for International IT Teams
For many International IT Teams, expanding operations into the UK brings both opportunity and complexity — especially when it comes to data protection under UK GDPR. GDPR in the UK, although closely aligned with the EU’s GDPR, has enough unique features and expectations that overseas IT leaders must adjust their processes, policies, and mindset to…
Read MoreThe Essential IT Checklist for Overseas Businesses Operating in the UK
Expanding into the United Kingdom can be more nuanced than it first appears. It helps to draft a roadmap. And to help you get started, we’ve created an IT checklist for overseas businesses. But first things first. It’s not unusual for overseas IT directors to assume that because the UK uses familiar cloud providers, similar…
Read MoreHow Outsourced IT Professionals in London Mitigate the Risk of Third-Party Cloud Failure
As leading outsourced IT professionals in London, we’ve had more than our fair share of companies coming to us in a panic after their third-party cloud software crashes. So, to help you prevent a system failure, we thought it would be a good idea to publish a blog with some useful IT tips so you…
Read MoreBuilding Resilience Before Disaster Strikes: Foundational Strategies for IT Disaster Recovery
A disaster recovery plan should be a foundational IT strategy for any business. When IT systems fail, the question to ask is not: “How fast can we recover?” It should be: “Why weren’t we ready?” Building IT resilience before an outage hits is an effective way to minimise downtime — and subsequently save your business…
Read MoreThe Most Frequently Asked Questions Our IT Support Helpdesk Is Asked — Answered
The Most Frequently Asked Questions for IT Services Whether you’re troubleshooting a stubborn email issue, wondering how to recover deleted data, or staring at a frozen screen mid-presentation, chances are, the IT support helpdesk is your lifeline. But what exactly are the most frequently asked questions (FAQs) we deal with daily? What should you include…
Read MoreIT Essentials For Deploying Remote Working Employees
Remote working is still trial and error for many companies. It’s understandable. Decision makers were unsure whether employees would enjoy working from home or whether both parties would benefit. The ‘let’s wait and see’ attitude towards investing in IT essentials for deploying remote working employees has reached a point where decisions need to be made.…
Read MoreLittle-Known Microsoft 365 Tools That Empower Your Business
Little-known Microsoft 365 tools are an enabler that helps employees to increase productivity, streamline work processes, analyse data, create dynamic content, make decisions with confidence and more. Hark, what are these little-known Microsoft 365 tools you speak of sire? Well, they’re actually tucked away in the menus of some of Microsoft 365 most commonly used…
Read MoreHow To Maximise Cloud Solutions in 2024
Companies looking to drive their business forward in 2024 and beyond should seek to maximise cloud solutions. Strategies involve leveraging the full potential of cloud technologies to enhance efficiency, agility, scalability, protection and cost-effectiveness. We appreciate that sounds easier than applying practical solutions, but embracing cloud strategies can help businesses of all sizes leverage the…
Read More8 IT Challenges That Business Leaders Face in 2024
Navigating IT challenges can be tricky in today’s digital landscape. Faced with a raft of emerging technologies that continuously shift the landscape, IT leaders have to predict the future as well as react to the present. As we edge into 2024, the difficulties C-suite executives might anticipate already look ominous. The outlook for the global…
Read MorePublic Cloud Services or Private Cloud Solutions: Which is Best for your business?
Cloud computing is being adopted on a large scale. Gartner predicts the cloud will become “a new business tool” by 2027. The fact of the matter is, that the majority of modern businesses require cloud-native capabilities delivered by cloud service providers. Tech giants are not making out-of-the-box software anymore. Before long, the only option for…
Read More